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News : DYXnet Group is Now an Official Reseller of Zoom in Hong Kong

#contactcenterworld, @dyxnetgroup, @call_answering

Hong Kong, Feb, 2020 -- Currently impacted by the coronavirus outbreak, many companies have adopted work from home practice to mitigate the risk of infection. With online office model being able to cushion the effect of the epidemic on business operations, there is a proliferating need for a video conferencing solution in the market.

In light of such increasing demand from corporate customers, DYXnet Group, Greater China’s carrier-neutral network service provider, has responded to the urging market need and announces that it has become the authorized reseller of Zoom in Hong Kong, in an effort to further assist companies with a video-first unified communications platform providing HD video and voice meetings, phone, webinars, and chat.


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Tony Tsang, Chief Executive Officer of DYXnet Group said: "It is with great pleasure that DYXnet has becoming Zoom’s first official reseller dedicated to the Hong Kong market, which will further strengthen our product diversification. In addition to our quality enterprise network services, now we also deliver convenient, stable and high-definition cloud video conferencing solutions to meet the different operational needs of our customers."

Tsang added: "With more than 20 years of solid experience in enterprise network solutions in Greater China, we have been specialized in providing carrier-grade MPLS and SD-WAN enterprise network services, and spares no effort in offering a variety of products and continuously improving our services. We are also amongst the first batch of ICT service providers in Greater China to obtain ISO certifications in information security management, IT service management and quality management. When customers subscribe for Zoom’s services, we will provide professional advice on network options and combination to help customers achieving smooth and prompt system integration. With our superior enterprise network, video conferences can be conducted in a stable yet efficient manner, greatly improving meeting quality and creating an intelligent meeting environment. Later, we will partner with Logitech and Poly, two global video conferencing equipment manufacturers, in forming the Zoom Experience Rooms in our DYXnet Hong Kong office, to provide a one stop solution to our customer."

#contactcenterworld, @dyxnetgroup, @call_answering

Posted by Veronica Silva Cusi, news correspondent
Source: DYXnet


About DYXnet Group:
Company LogoEstablished in 1999, DYXnet is a leading ICT service provider offering global networking (including MPLS VPN service portfolios), internet access, data centre, unified communication, network security and contact centre outsourcing solutions with provisioning capability in many cities in Greater China and the wider Asia Pacific region. The company provides innovative, professional and reliable services to help corporations in the Greater China region to enhance their productivity and profitability by taking advantage of top-quality IP networking services and solutions.
Company RSS Feed   Company Facebook   Company Twitter   Company LinkedIn   Company Profile Page

About Zoom Answer Call:
Company LogoTelephone Answering Service, Call Centre, Virtual Reception
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Today's Tip of the Day - Customer Contact Points

Read today's tip or listen to it on podcast.

Published: Monday, February 24, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Knowledge Management

 
1.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

3.) 
eGain Corporation

eGain Knowledge + AI
eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers.

4.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.

5.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

6.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

7.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.

8.) 
ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.

9.) 
Synthetix

Knowledge is your company's most valuable asset. An intelligent Knowledge Base can harness that asset, supporting your customers and empowering your agents.

Purpose-built with your users in mind, the knowledge base stores all information your customers need and search for, from policies to product details. Integral to CX, an intelligent knowledge base allows customers the freedom to self-serve whilst delivering them great results at their convenience.

Internally, the centralised knowledge base equips your employees with all the knowledge they require to assist customers, enhancing not only the way agents work, but the impact on CSAT.

Knowledge can be seamlessly integrated with your customer service tools to ensure complete coherence of information, even when it's updated.
 

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