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News : e-Contact Acclaimed by Frost & Sullivan for Helping Clients Deliver Enhanced Customer Experiences

#contactcenterworld, @eContact_LATAM, @Frost_Sullivan

Sao Paulo, Brazil, Feb. 2, 2021 -- Based on its recent analysis of the Latin American contact center solutions market, Frost & Sullivan recognizes e-Contact with the 2020 Latin America Technology Innovation Leadership Award for its Lynn platform. The unified platform brings together previously siloed or disparate channel solutions so that contact centers and enterprises may interact conversationally with consumers on their chosen channel via live agents or chatbots. It integrates with cloud contact center solutions and third-party bots, enabling users to manage and train artificial intelligent engines using an all-in-one, easy-to-use graphic interface.

"e-Contact has designed a notably flexible and agnostic platform, able to respond to the increasingly fluctuating CX environment," said Juan Gonzalez, Research Director. "By enabling a range of integrations and customization options, Lynn is easy to scale and maintain, which permits customers to gain value quickly and efficiently."

"e-Contact and the Lynn team prioritize adding functionality modules and channel support based on the client's user experience," noted Nicholas Baugh, Best Practices Research Analyst. "Overall, its ability to enable digital transformation strategies so that businesses of all sizes can get more value out of their existing systems and customer engagement strategy has firmly established e-Contact as a name to reckon with in the contact center solutions market."

Each year, Frost & Sullivan presents this award to the company that demonstrates uniqueness in developing and leveraging new technologies that deliver significant customer value.

Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.

#contactcenterworld, @eContact_LATAM, @Frost_Sullivan

Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca


About e-Contact:
Company LogoDevelopment and integration company for contact center solutions, headquartered in Chile and offices in Peru and Colombia. More than 90 Engineers certified in Contact Center technologies Support and solutions implemented on Premise or as hosted services
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About Frost & Sullivan:
Company LogoFrost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Company RSS Feed   Company Twitter   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Thursday, February 4, 2021

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2022 Buyers Guide Contact Center Assessments

 
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Snapshotz is a web-based audit tool with strong analytics that helps large and small organisations understand and benchmark customer experience delivery. Snapshotz reports contain validated CX practices, technology use and operational metrics from over 3,000+ customers globally. These are benchmarked against the ISO 18295 customer service standard, digital service delivery, health & safety and mental health and other global standards enabling validated roadmaps for CX strategy and investment
 

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