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News : York Support Services Network Chooses E-MetroTel UCX VoIP and UC Solution
Plano, TX, Jan 5, 2015 -- York Support Services Network deploys E-MetroTel UCX VoIP and Unified Communications solution to enhance agency’s case management and community services while lowering communications costs.
York Support Services Network (YSSN) helps individuals in need with case management and community crisis services. With crisis support professionals needing to provide urgent response in a variety of critical mental health situations, 24 hours-a-day, 7 days-a-week, YSSN’s existing business communications system was limiting their ability to provide timely assistance to the community it serves.
With the objective to integrate mobile phone support, leverage the latest UC applications and lower their communication costs, this not-for-profit charitable organization selected the E-MetroTel UCX VoIP and UC platform to replace their legacy Nortel phone system.
"At York Support Services Network, we offer a range of case management and community crisis services, support for individuals with a developmental disability or serious mental illness across seven regional municipalities. With case managers often on the road supporting our community members, the existing communication system we were using was quite outdated, costly to operate and lacked the features we needed to stay connected with our dedicated support team. The experts at Alpha Telecom installed an E-Metro-Tel UCX VoIP and UC solution that provided all the features we needed including Find Me Follow Me mobility, Remote Office calling, centralized dial plan, call recording, conferencing and voice-mail to email. The transition to UCX was very smooth and using SIP trunking has lowered our costs significantly." Sandy McClymont, Director of Finance and Operations, York Support Services Network.
Posted by Veronica Silva Cusi, news correspondent
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About York Support Services Network:
Social Services Organization
E-MetroTel is an international company headquartered in Plano, Texas, near the Dallas metropolitan area. E-MetroTel provides simple and secure unified business communications solutions that consistently provides customer satisfaction and lowest total cost of ownership.The company's product line includes a wide range of telephony hardware and software to enable resellers and customers to implement turnkey unified communications solutions.
Published: Tuesday, January 6, 2015