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#contactcenterworld, @jacada_inc
Atlanta, GA, USA, Jan 30, 2020 -- Jacada Inc., a global provider in customer service automation, announces an expanded collaboration agreement with E-voluciona, a provider in Digital Process Outsourcing. This new agreement includes Jacada’s Customer Service Automation Software portfolio and will provide E-voluciona’s customers with the ability to execute on their digital transformation roadmap using Jacada’s automation technology to create truly collaborative experiences between customers, employees, and robots.
Through this alliance E-voluciona will market and implement the broad portfolio of Jacada’s Customer Service Automation solutions, including the Virtual Multimodal Customer Assistant, the Intelligent Assistant for Contact Center Agents and the Customer Service RPA. The expanded collaboration agreement between the two technology companies will be an important change enabler and provide intelligent automation solutions for customers seeking to drive digital adoption, reduce process complexity, and boost the experience for both the employee and the customer.
Antonio Díaz, General Director at E-voluciona shares, "This new advance in the agreement is part of the growth strategy in which the company is immersed. From the startup, we work constantly to offer our customers products and services at the forefront of innovation, allowing them to make digital transformation a reality; we have found the perfect partner in Jacada."
Jacada’s Director of Iberia, José Ignacio García, states, "The alliance between E-voluciona and Jacada is perfect to meet the growing demand we see to automate the operations in the Contact Center and increase the digital migration of the services of Customer service with Intelligent Self-Service solutions based on Virtual Assistants, RPA and Artificial Intelligence. With the help of their know-how in digital transformation projects and customer experience, we are convinced that our collaboration will serve to lead a new era of automation for customer service operations in the region."
#contactcenterworld, @jacada_inc
Posted by Veronica Silva Cusi, news correspondent
Source: Jacada
About Jacada:
Jacada is a provider of contact centre productivity solutions. The company 19s solutions help customers rapidly simplify and improve high-value business processes without the need for long and expensive systems replacement projects. Jacada WorkSpace is a unified desktop that incorporates all critical functions required by the contact centre agent to successfully complete customer interactions.
Published: Friday, January 31, 2020
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