Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
News : E911 Dispatch Upgrades to Digital
Carlisle County, KY, USA, July 10, 2015 -- 911 dispatch centers say the transition to digital is a process, but necessary.
The Carlisle County dispatch center worked to be an E911 call center months ago. Just this week it officially made the change-over to digital, which means they can accept and send analog and digital calls and signals.
Emergency Management Director Wayne Floyd says driving an ambulance in a rural county has its challenges, but his job just got a lot easier.
"Now they can put us right on the doorstep," says Floyd.
The new call centers can even pinpoint a location when anyone calls 911 on a cell phone. And it's because of all the cell phones, E911 Director Josh Glover says improving the old system was an inevitable change. He says if a natural disaster happens in the state, the E911 phones won't be affected.
"If you have a regular phone system a lot of times your 911 system would be down," says Glover.
Especially because migrating to a next-generation 911 can give exact coordinates when minutes matter.
"With the phone system and the capability we're able to do now, it just gives us a lot of security, a lot of peace of mind," Floyd says.
Glover says even when texting is established, they'll prefer calls.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Understand Your Business
Published: Monday, July 13, 2015