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News : EarthLink Launches Hosted Contact Center to Enhance Customer Engagement
Atlanta GA, Nov. 24, 2014 -- EarthLink Holdings Corp. a managed network and cloud solutions provider for multi-location businesses, announces the launch of its new Hosted Contact Center to ensure that businesses never miss a interaction or sales opportunity and can engage in more intelligent customer conversations via email, live chat, web, phone or social media. Fully integrated with EarthLink's Hosted Voice, the Hosted Contact Center platform delivers voice quality and service availability.
Hosted Contact Center supports multichannel engagement by enabling chat, email, voice and social media interactions to be routed to a single interface and integrate with existing CRM systems. It also utilizes queuing so that high priority customers get routed more rapidly for faster service. Hosted Contact Center also offers business continuity and disaster recovery protection, is PCI and HIPPA compliant, and delivers technology upgrades without the expense of purchasing equipment.
Rick C. Froehlich, EarthLink Executive Vice President, Product and Consumer, commented, "Hosted Contact Center helps businesses improve their care experience and keep their customers happy whether they interact via the web, social media or phone. And because it's integrated with our Hosted Voice solution, the system holistically knows when a staff member is unavailable and fluidly routes the call to available personnel. Our customers will enjoy the easy management, automatic upgrades and new features that help them deliver better value and capitalize on every interaction."
Posted by Veronica Silva Cusi, news correspondent
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EarthLink is an Internet service provider (ISP) headquartered in Atlanta, Georgia, USA. It claims 5.4 million members (2004 estimate)
Published: Wednesday, November 26, 2014