News : Face-to -Face Talks Offered East Midlands Trains Customers
Oct 13, 2014 -- East Midlands Trains passengers have the chance to discuss rail services face-to-face with senior management.
The company has launched its first dedicated customer user group called Customer Voice.
Members will be asked to comment on services and talk about possible future improvements.
The group will meet face-to-face twice a year with senior managers and will be asked to complete four online customer opinion surveys a year.
Neil Micklethwaite, Customer Service and Commercial Director for East Midlands Trains, said: "The views of our customers are very important to us and we want to ensure that we provide every opportunity for people to have their say on our services.
"Customers can already provide feedback through our dedicated 24/7 customer contact centre or to any of our employees, but in addition, we’re setting up a dedicated customer forum where we’ll be able to hear in more detail the views of customers who regularly use our services and get their ideas on how we can make improvements for the future.
"We believe that the Customer Voice group will provide a great opportunity to change things for the better and we’re looking forward to getting some valuable feedback from the customers taking part in this group."
Customers travelling with East Midlands Trains on a regular basis are invited to take part in the Customer Voice group.
Posted by Veronica Silva Cusi, news correspondent
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About East Midlands Trains:
East Midlands Trains (EMT) is a British train operating company owned by Stagecoach Group. Based in Derby, the company provides train services in the East Midlands, chiefly in Lincolnshire, South Yorkshire, Nottinghamshire, Leicestershire, Derbyshire and Northamptonshire. The franchise commenced on 11 November 2007 and was formed by the amalgamation of the former Midland Mainline and eastern parts of the Central Trains franchises.
Published: Wednesday, October 15, 2014
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