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News : East Riding’s Lifeline Supports Residents
Jan 9, 2014 -- While many of us took a break to enjoy the Christmas and New Year celebrations, spare a thought for the lifeline operators who provided reassurance and help to the more vulnerable people in the community.
From 4pm on Christmas Eve, to 9am on Thursday 2 January, 2014, staff at East Riding of Yorkshire Council’s lifeline control centre dealt with a total of 7,671 incoming and outgoing calls.
A range of incidents were dealt with. Responders attended a man who had become stuck in his bathroom, a number of service users had suffered falls and there were also reports of leaking radiators which required a home visit.
The lifeline service consists of a range of sensors that are placed around the home to help and support independent living. They are linked to the lifeline call centre, which provides a 24-hour, 365-day-a- year response.
The range of sensors provides greater reassurance and protection for users by monitoring personal risks such as falling, inactivity, potential bogus callers as well as environmental risks including flooding, fire, and an increase in carbon monoxide levels as well as temperature extremes.
Councillor Richard Harrap, portfolio holder for adult and carer services at East Riding of Yorkshire Council, said:
"The number of calls dealt with by the lifeline control centre appears to be an alarmingly high number but it has been a relatively quiet Christmas and New Year period and thankfully there have been very few major issues that have caused problems.
"It is reassuring to know that no matter what time of year it is, there are people ready to assist those who need it. The lifeline service allows users to remain in their own home for longer rather than in hospital or residential care settings, which is doubtless the preference of most residents".
"Having the equipment allows that independence knowing if something did happen that help is available."
John Skidmore, interim director of corporate strategy and commissioning at East Riding of Yorkshire Council, said: "We helped many people over the festive period and our staff did a great job supporting residents over the telephone and through numerous visits to people’s homes."
Posted by Veronica Silva Cusi, news correspondent
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