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News : Eastcom Systems and Crux Labs Launch “Call Analytics and Accounting-in-a-box” Solution

#contactcenterworld

Singapore, Sept 17, 2019 -- Singapore-based Eastcom Systems Pte. Ltd., a global provider of automated and real time data monitoring solutions, and Crux Labs Pte. Ltd., a Singapore-based maker of an SME-focused VoIP solution, are embarking on a long-term strategic relationship to simplify a turnkey voice and billing solution for SMEs and hotels. Eastcom Systems’ call accounting and analytics solution, TelCAAP™ and Crux Labs’ flagship  digital voice platform, Crux LX™, will connect to TelCAAP™ as-a-service over cloud. The solution will enable SME offices, boutique hotels and hotel chains to draw most value from an integrated digital voice solution and expand its capabilities for call analytics and billing—all in one box.


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"We have developed Crux LX™ as an enterprise-quality voice solution that houses internal storage, management software, security and networking capabilities. It is largely plug-n-play, which makes it attractive for SMEs to deploy and manage on-premises, without incurring a recurring cost. With this collaboration with Eastcom Systems, it has been possible to merge two independent powerful capabilities into a value offering for our clients", said Rohit Gupta, Founder & CEO of Crux Labs.

"We have been successful in selling our solutions to enterprises and have been keen to make a start with SMEs. We met with Crux Labs during CommunicAsia last year and found it to be a perfect fit for SMEs who are aiming to further their digital transformation without breaking the bank. Crux LX™ is nimble yet able to deliver all enterprise-quality features and capture audit-ready call details to integrate well with our TelCAAP™ solution to generate intelligent reports and bills. Their solution offering is exactly what we were searching for, and they were able to customize it to our customer’s needs. This will be a boon for SME companies, boutique hotels and hotel chains," said V Ramasubramanian, Founder & CEO of Eastcom Systems.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.einnews.com


About Eastcom Systems:
Eastcom Systems Pte. Ltd. is a leading global provider of automated and real time data monitoring solutions. For more than 18 years, Eastcom Systems has delivered its unique solutions to large and medium size enterprises, including Fortune 500 companies and government institutions. Eastcom Systems’ customers and partners rely on its leading-edge cost management solutions – Costimiser – to help maximize profitability and drive bottom line savings. Headquartered in Singapore, Eastcom Systems has a network of qualified channel partners globally.
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Today's Tip of the Day - Check Your Literature

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Published: Wednesday, September 18, 2019

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.
 

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