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News : Eastcom Systems and Crux Labs Launch “Call Analytics and Accounting-in-a-box” Solution

#contactcenterworld

Singapore, Sept 17, 2019 -- Singapore-based Eastcom Systems Pte. Ltd., a global provider of automated and real time data monitoring solutions, and Crux Labs Pte. Ltd., a Singapore-based maker of an SME-focused VoIP solution, are embarking on a long-term strategic relationship to simplify a turnkey voice and billing solution for SMEs and hotels. Eastcom Systems’ call accounting and analytics solution, TelCAAP™ and Crux Labs’ flagship  digital voice platform, Crux LX™, will connect to TelCAAP™ as-a-service over cloud. The solution will enable SME offices, boutique hotels and hotel chains to draw most value from an integrated digital voice solution and expand its capabilities for call analytics and billing—all in one box.


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"We have developed Crux LX™ as an enterprise-quality voice solution that houses internal storage, management software, security and networking capabilities. It is largely plug-n-play, which makes it attractive for SMEs to deploy and manage on-premises, without incurring a recurring cost. With this collaboration with Eastcom Systems, it has been possible to merge two independent powerful capabilities into a value offering for our clients", said Rohit Gupta, Founder & CEO of Crux Labs.

"We have been successful in selling our solutions to enterprises and have been keen to make a start with SMEs. We met with Crux Labs during CommunicAsia last year and found it to be a perfect fit for SMEs who are aiming to further their digital transformation without breaking the bank. Crux LX™ is nimble yet able to deliver all enterprise-quality features and capture audit-ready call details to integrate well with our TelCAAP™ solution to generate intelligent reports and bills. Their solution offering is exactly what we were searching for, and they were able to customize it to our customer’s needs. This will be a boon for SME companies, boutique hotels and hotel chains," said V Ramasubramanian, Founder & CEO of Eastcom Systems.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.einnews.com


About Eastcom Systems:
Eastcom Systems Pte. Ltd. is a leading global provider of automated and real time data monitoring solutions. For more than 18 years, Eastcom Systems has delivered its unique solutions to large and medium size enterprises, including Fortune 500 companies and government institutions. Eastcom Systems’ customers and partners rely on its leading-edge cost management solutions – Costimiser – to help maximize profitability and drive bottom line savings. Headquartered in Singapore, Eastcom Systems has a network of qualified channel partners globally.
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Today's Tip of the Day - Every Contact Counts

Read today's tip or listen to it on podcast.

Published: Wednesday, September 18, 2019

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2021 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

5.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

6.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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