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News : Easter Seals Bay Area Teams with Salesforce to Drive Digital Transformation in Health Services
San Francisco, CA, USA, July 14, 2016 -- Salesforce (NYSE:CRM), the Customer Success Platform and CRM company, announced that Easter Seals Bay Area has chosen Salesforce Health Cloud to transform the way its practitioners provide services for individuals with autism, developmental disabilities, physical disabilities and other special needs.
In an increasingly connected world, Easter Seals Bay Area sought a more streamlined solution that would effectively manage the complex relationships between long-term clients and its network of practitioners, many of whom use mobile, social and cloud technologies in their day-to-day lives. With Health Cloud, Easter Seals Bay Area will have a single console for managing these relationships and critical business workflows, allowing practitioners to deliver care more efficiently and improve the quality of long-term client experiences.
"Our collaboration with Salesforce is fueling our ability to expand access to needed services for people with disabilities, their families and others, and is a model for how we team with business to achieve mission, impact and operational goals," said Randy Rutta, president and CEO, Easter Seals.
Easter Seals Bay Area will deploy Health Cloud to improve behavioral health services. Working with Salesforce and a number of technology companies, it will expand services to individuals with autism and other disabilities, and their families.
"New and innovative technologies present a massive opportunity for the health services industry to digitally transform and create a model of true collaboration between clients and practitioners," said Robert Van Tuyl, chief innovation officer, Easter Seals Bay Area. "This is especially important for long-term disability services, where the number of individuals responsible for each client is extensive, often including a multi-disciplinary team of specialists. Using Salesforce, our vision is to create a ‘Connected Easter Seals’ that enables care teams to share and collaborate with clients in new ways."
"Healthcare providers who want to thrive in this new era of connected people and industry transformation need to move from patient records to patient relationships," said Joshua Newman, M.D., Chief Medical Officer, GM, Salesforce Healthcare and Life Sciences. "Using Health Cloud, a platform designed for personalized engagement and collaboration with patients, Easter Seals Bay Area will be able to understand and connect its patients and practitioners, and provide more effective, modern care."
Posted by Veronica Silva Cusi, news correspondent
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Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
Published: Monday, July 18, 2016