News : Eastern DataComm Now Partnering With 8×8, Inc.
Hackensack, NJ, USA, Dec, 2017 -- Eastern DataComm is now offering an additional suite of cloud communications, collaboration and contact center solutions for their client base. 8x8, Inc., a provider of truly unified cloud communications, now joins Eastern DataComm’s technology product line.
"Offering 8x8, Inc. solutions to our customers was an easy decision for us," says Al Harnisch, President at Eastern DataComm. "As a UCaaS and CCaaS market leader for midmarket and enterprise companies, 8x8 communications and contact center solutions are a great opportunity for us to continue to grow in this market and provide best-in-class, cloud systems to our customers."
"We are excited to partner with Eastern DataComm and bring added value to their line of communication and safety solutions," said Christopher Peter, Global Channel Chief for 8x8, Inc. "Our expertise in delivering truly unified cloud communications, collaboration and contact center solutions will pair perfectly with Eastern DataComm’s expertise in the business market in NJ and NY."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Measures
About Eastern DataComm:
Since 1988, Eastern DataComm continues to provide end-to-end solutions for a broad range of voice communications and data networking solutions including IP telephone systems, data networking, video surveillance, emergency notification solutions and cabling. Providing solutions to over 1,000 businesses, municipalities, schools and libraries in New Jersey and the New York Metro area, Eastern DataComm delivers effective, understandable solutions that help you work faster and easier, on time and within budget.
About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
Published: Tuesday, December 19, 2017
2020 Buyers Guide Customer Experience (CX)
Improves customer experience by helping find the agent the right information within a click.
|2.)||Abacus Cambridge Partners|
Combining unmatched experience and specialised skills across more than 40 industries and business functions, Abacus works at the intersection of business and technology to help organisations meet their key priorities and create sustainable value for their stakeholders. Headquartered in the United Kingdom and offices in the United Arab Emirates, the Kingdom of Saudi Arabia, Pakistan and Egypt, Abacus has more than 800 global customers and over 2800 customer-focused employees working in 30+ countries.
We offer the following services:
Business Process Outsourcing
Customer Experience and Customer Relationship Management
Enterprise Resource Planning
AI & Robotic Process Automation
PH: +44 (0) 207 397 8725
CFront for Digital Communication Channels
CFront by Comsys is a state-of-the-art application that enriches contact centers with digital communication and collaboration capabilities. CFront is natively compatible with Aspect Unified IP and Cisco Unified Contact Center (UCCE/UCCX) platforms and connects them with all the major communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspe...
Cross CRM is powered by Customer-Square,french firm specializing in customer-relationship and contact centers, since 2008 we help companies with a large customer capital to maintain, and develop.
Originally for our own needs, the CRM analytics services and Quality Monitoring provided by Customer-Square, we began to put CROSS-CRM.COM on the market in 2013.
CROSS-CRM manages daily interconnection with your CRM tools to centralize data and analyse CX on all channels, and is able to provide deep analytics insights.
The platform also provides Quality Monitoring, Speech Analytics and Survey tools to get a 360 view of your customer interactions.
We ended this features list in 2008 by add...
eGain Virtual Assistant™
eGain Virtual Assistant™ is a lifelike, conversational virtual agent providing a unique, interactive, and personal way for users to get answers and assistance on your website, 24 hours a day, 7 days a week.
A user simply chats with the virtual assistant (also called virtual agent or chatbot) like they would with any human agent. The chat bot understands not only the words but also the intent, thanks to a portfolio of AI technologies, including machine learning and reasoning. It acts like a guide, helping customers navigate the website and taking them to the relevant place. The VA provides answers to customer queries, even helping in shopping decisions. At any point, it can seamlessly esca...
|14.)||Premier Business Audio|
Premier CX enables clients to optimise the way they interact with customers. We create great customer experiences over the phone, online, via email, video, text or live-chat. Our award-winning, strategic approach streamlines communication, creating a seamless and positive experience that is creative, clear and on-brand. Our work has a direct, tangible impact on contact centre activity: driving sales and reducing overheads.
From IVR design to In-Queue & On-Hold audio, Premier CX helps to maximise the opportunity for upsell and cross sell via targeted messaging. Contact centre agent training ensures consistency for a great experience with every call.
Our in-house video production experti...
PH: +44 (0) 345 0711 359
Upcoming EventsSubmit Event