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News : Eastvantage and Expleo Empower Fresh Graduates

#contactcenterworld, @eastvantage

Mandaluyong City, Philippines  June 8, 2023 - Eastvantage, a global managed services provider and outsourcing company, initiated a 3-day hiring event for new technology graduates recently. This is in alignment with the focus of its client, Expleo Solutions Limited, of supporting their growth plans by harnessing the potential of fresh graduates to expand their diverse workforce in the Philippines.

"At Expleo, we're passionately committed to supporting our clients in their business transformation programs across industries. To fulfill the development of our existing customer programs and growth plans in the Philippines, we have launched an aggressive hiring effort targeting fresh graduates and lateral hiring. The interest in learning, adaptability, and digital fluency of talents will ensure a constant influx of new perspectives, keeping us at the forefront of industry trends," shared Balaji Viswanathan, Managing Director & CEO of Expleo Solutions Limited. "Our Hire-Train-Deploy model enables us to meticulously groom and equip our recruits with exceptional technical and consulting skills, ensuring seamless deployment into customer engagements. The approach accelerates our growth and cultivates a diverse and agile workforce perfectly aligned with our clients’ evolving needs."

Eastvantage partnered with Philippine universities and colleges to build a pool of Quality Assurance Specialists with strong technical and consulting skills. "We are always on the lookout for people with great potential whom we can help develop. We are happy to support Expleo’s hiring plans," said Sipin Sidharthan, Eastvantage Head of Operations. "We believe that with activities like this, we will be able to give promising fresh graduates the rare opportunity to build their skills while working with global companies."

Candidates referred by CIIT Philippines, Polytechnic University of the Philippines, FEU Institute of Technology, University of the East, Lyceum of the Philippines University, Jose Rizal University, Baliuag University, and Quezon City University, among others, were first pre-qualified based on their college residency and internship experience, and were invited to undergo a series of assessment of their technical skills through HTD testing via the IKM assessment tool, Java basics, business writing, and aptitude. They were also evaluated for creative thinking, communication skills, and interpersonal skills through focus group discussions. Those who passed these initial assessments were thereafter interviewed by Expleo Solutions representatives.

Several fresh graduates were immediately hired on the third day of the event. The Hire-Train-Deploy model includes a one month training period before deployment to the Expleo Solutions’ project. The training involves two phases: foundations training and account-specific training to ensure that the new hires are well-equipped with the soft and technical skills needed to succeed in their roles.

Eastvantage and Expleo are firmly committed to generating jobs and nurturing the next generation of IT professionals by hiring and training new graduates.

#contactcenterworld, @eastvantage


About Eastvantage:
Company LogoAt Eastvantage, we believe in creating meaningful work relationships across the globe. Our premier managed services and outsourcing solutions enable operational excellence that results in business growth for our partners worldwide. With a team of inspired experts, we offer purpose-built solutions in the areas of software development, technology support, customer relationship management, and a variety of business support functions. Our inspiration provides measurable outcomes through 24/7 service delivery in 13 languages from our offices in the Philippines, India, Vietnam, and Bulgaria.
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Today's Tip of the Day - Make Training Fun

Read today's tip or listen to it on podcast.

Published: Friday, June 9, 2023

Printer Friendly Version Printer friendly version

2023 Buyers Guide Speech Technology

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Aculab

VoiSentry
VoiSentry is a voice biometric engine for speaker verification / identification. It is delivered as a virtual instance to be controlled by an application via APIs and can be deployed in whatever is the most appropriate environment i.e. public cloud, private cloud or on-premise. It is generally deployed as a white-label or OEM product, whereby Aculab’s partner integrates it into their own solution/platform and offers it as an integral part of their service. Unless they go public with it, none of their clients would even know that it was Aculab’s VoiSentry engine under the hood. As with any biometric speaker verification system, VoiSentry is language and dialect independent.

3.) Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

4.) 
Call Tracking Metrics

Execute automated actions based on words spoken by your customer.

Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights.

Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer.

Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call.

5.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

6.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.

7.) 
MattsenKumar LLC

SmartSpeech
SmartSpeech – The Best In Class Speech Analytics Software

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.

8.) 
Medallia

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership

9.) 
Nemesysco

InTone Suite - Emotion Detection via Voice Analysis
InTone™ is a voice analysis tool geared to detect genuine emotional and cognitive reactions regardless of the speaker’s language or chosen intonation.
It integrates into existing contact center environments and provides realtime indications of both client and agent emotional reactions throughout all ongoing calls. This unique set of indications assists managers and call center representatives to truly understand the client, improve call center performance, easily detect angry calls, elevate training efficiency and provide a tailored customer experience in every single call.

Nemesysco's contact center technology is also available in API and SDK forms.
Please visit our website for information about our product portfolio.

10.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 

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