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News : Eastvantage Expands Global Footprint with Launch of Morocco Delivery Center

#contactcenterworld, @eastvantage

Tangier, Morocco, March 27, 2024 - Eastvantage, a global managed services and outsourcing company, proudly announces the official opening of its newest delivery center in Morocco. The launch marks a significant milestone in the company's strategic expansion efforts, further solidifying its presence as a premier provider of business solutions across continents.

Situated in the vibrant city of Tangier, the new office serves as a key hub for Eastvantage's operations catering to the evolving needs of clients in Europe and beyond. With a diverse pool of talent, the prime location strategically positions the company to offer nearshoring solutions to European businesses seeking efficient and cost-effective support services.

"We are thrilled to unveil our newest office in Morocco," said Kamal Asarpota, CEO of Eastvantage. "We have strategically selected Morocco for its unparalleled cost competitiveness and rich multilingual capabilities. This decision heralds a new era of expansion. We are grateful for the fantastic collaboration with our inaugural client and the support of our team in Morocco."

The Eastvantage Morocco office’s soft launch in February was marked by a special three-day visit from the delivery center's inaugural client, a leading Belgian technology solutions company specializing in field services.

"The enthusiasm and dedication of our Morocco team led by Carla O'Driscoll-Silva have been instrumental in laying the groundwork for our operations in the region," said Sipin Sidharthan, Eastvantage Head of Operations.

With its strategic location and robust infrastructure, Morocco serves as an ideal base for Eastvantage's Customer Relationship Management (CRM) hub in the region, offering outbound and inbound helpdesk services to businesses across Western Europe and other countries requiring support in Dutch, French, Spanish, Arabic, and English languages. The delivery center is also ready to provide general back-office support, such as finance and accounting, and payroll services. Moreover, Eastvantage is proud to highlight its compliance with GDPR, ensuring the highest standards of data protection and privacy for its clients.

"This expansion represents our commitment to delivering exceptional services to our clients while leveraging the talent and expertise available in this dynamic region," shared Erwin Mortelmans, Head of Business Development at Eastvantage. "Morocco's cultural affinity, multilingual workforce, and competitive labor costs make it an attractive destination for European companies, and particularly those based in Belgium and Holland, two countries we consider our home markets."

#contactcenterworld, @eastvantage

About Eastvantage:
Company LogoAt Eastvantage, we believe in creating meaningful work relationships across the globe. Our premier managed services and outsourcing solutions enable operational excellence that results in business growth for our partners worldwide. With a team of inspired experts, we offer purpose-built solutions in the areas of software development, technology support, customer relationship management, and a variety of business support functions. Our inspiration provides measurable outcomes through 24/7 service delivery in 13 languages from our offices in the Philippines, India, Vietnam, and Bulgaria.
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