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News : Eastvantage Furthers Global Expansion with the Opening of Bangalore Office

#contactcenterworld, @eastvantage

Bangalore, June 12, 2022 -- Eastvantage, a multinational organization offering IT Managed Services, announced that it officially launched its India office at the Novel Business Park in Bangalore on May 16, 2022. Registered as Eastvantage Private Limited, the India location is a step toward the realization of the company’s plans to establish operational hubs in strategic locations outside of its Philippine main office.

"We began tapping talent in India in the last quarter of 2021 to supplement our Philippine team in response to the growing market demand for our software development and quality assurance (QA) services. We were able to scale to 30 full-time employees in a span of one month," shared Sipin Sidharthan, Head of Operations of Eastvantage.

Just like the Eastvantage Philippine offices, the India office is located in a prime business district with ultramodern infrastructure essential in supporting the operations of the company. It currently has a capacity of 100 seats deemed sufficient for the immediate requirements, but with provision for easy expansion should the need arise.

"With deep-rooted operational experience in the country through our international management team, we were able to establish our India presence swiftly," shared Kamal Asarpota, Chief Executive Officer of Eastvantage. "We envision our India office to be another technology hub for Eastvantage, where we provide seamless digital transformation services for our clients," he added.

The setting up of Bangalore operations is part of Eastvantage plans to fast track its local and global footprint expansion pursuant to the growing opportunities in the IT Managed Services sphere.

#contactcenterworld, @eastvantage


About Eastvantage:
Company LogoAt Eastvantage, we believe in creating meaningful work relationships across the globe. Our premier managed services and outsourcing solutions enable operational excellence that results in business growth for our partners worldwide. With a team of inspired experts, we offer purpose-built solutions in the areas of software development, technology support, customer relationship management, and a variety of business support functions. Our inspiration provides measurable outcomes through 24/7 service delivery in 13 languages from our offices in the Philippines, India, Vietnam, and Bulgaria.
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Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Monday, June 13, 2022

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2024 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

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Pointel

CCaaSSync – Contact Center Disaster Recovery Solution
CCaaSSync is a comprehensive solution to help businesses prepare for unforeseen disasters that may impact their Genesys cloud contact center infrastructure. Our disaster recovery solution ensures that your business remains operational and continues to provide seamless customer service even in the event of catastrophic failure of your primary infrastructure.

Our disaster recovery solution is a cloud-based service that allows you to synchronize your primary Genesys cloud contact center infrastructure with your disaster recovery Genesys cloud contact center infrastructure, allowing you to quickly and easily switch over to the backup infrastructure in the event of a disaster. This ensures tha...
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3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

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Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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