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News : Eastvantage Shines at HR Excellence Awards Philippines 2023

#contactcenterworld, @eastvantage

Taguig City, Philippines – September 7, 2023 – Eastvantage, a managed services and outsourcing provider, demonstrated its commitment to excellence and innovation by garnering accolades at the HR Excellence Awards Philippines 2023. 

The HR Excellence Awards recognizes outstanding achievements in Human Resources and celebrating organizations that drive positive change in their workplaces. The awards are held annually in Singapore, Malaysia, Hong Kong, Indonesia, Thailand, and the Philippines. Winners are determined by a panel of judges composed of eminent senior HR practitioners from the corporate sector across multiple industries.

Eastvantage proudly walked away with the following corporate awards:

  • Gold for Excellence in HR Change Management in recognition of the relevance of HR's People and Organization Transformation Strategy, a four-year program intended to strengthen the team and improve processes for the company to be able to meet evolving market demands.

  • Silver for Excellence in Workplace Culture in recognition of the company's happiness initiatives prioritizing employee wellbeing and development and its promotion of #OCC (ownership, communication, and collaboration) culture, its campaign for employee engagement through empowerment in order to cultivate customer-centricity, which have resulted in improved employee engagement, productivity, and retention.

  • Bronze for Excellence in Digital Transformation in recognition of HR's ongoing commitment to innovation and successful integration of technology into their operations, including improvements to EVOX, the company's integrated platform for remote team and employee management, and NEO, its online onboarding app, resulting in improved efficiency, productivity, and profitability.

"These recognitions inspire us to further our people and organizational transformation programs," shared Hardy Jacob, Eastvantage Head of Human Resources. "We are dedicated to creating an inclusive, supportive, and inspiring work environment for our team members."

In addition to the remarkable achievements of the company, Eastvantage CEO, Kamal Asarpota, was named Most People-Focused CEO. He expressed his gratitude for this, and the awards received by the company, saying, "These awards are a reflection of our team's hard work and dedication to creating a workplace that inspires growth and innovation. At Eastvantage, our people are at the heart of everything we do, and we are honored to be recognized for our commitment to HR and operational excellence."

#contactcenterworld, @eastvantage


About Eastvantage:
Company LogoAt Eastvantage, we believe in creating meaningful work relationships across the globe. Our premier managed services and outsourcing solutions enable operational excellence that results in business growth for our partners worldwide. With a team of inspired experts, we offer purpose-built solutions in the areas of software development, technology support, customer relationship management, and a variety of business support functions. Our inspiration provides measurable outcomes through 24/7 service delivery in 13 languages from our offices in the Philippines, India, Vietnam, and Bulgaria.
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Today's Tip of the Day - CRM - Start With The Customer

Read today's tip or listen to it on podcast.

Published: Thursday, September 7, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Dialer Solutions

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Avyukta Intellicall Consulting Pvt. Ltd.

Dialer CRM VoIP CTI Cloud Solutions
We are a single roofed solution for Dialer / Hosted Dialer / VoIP / CRM and CTI Solutions . With 300+ call center clients in above 9 countries and recent features such as :

Dynamic custom agent crm popup

avatar module

10+ Custom Reports

Cloud Telephony with/out "Host your Trunks" option

and End to End CRM on the cards we are supposed to grow exponentially within the next 6 Months

3.) 
Cloud IT Services GmbH

Dialfire
Companies of all sizes rely on the cloud-based call center platform Dialfire and its powerful predictive dialer. Dialfire is ready to use within minutes and easily personalizable. From small ad-hoc to large multi-step campaigns, Dialfire offers high scalability. Adapt customer masks and automate workflows per mouse click. Integrated scripting and APIs ensure a smooth connection with external systems.

4.) 
Noetica

SmartBound™
Advanced outbound solution including predictive dialing, featuring patented technologies such as Live Person Detection (LPD™) and SNoDrop™ using Artificial Intelligence to deliver compliant & effective predictive dialing with 0% abandoned call rates. The solution includes its own CRM system as well as visual campaign creation and management as well as automated data import and export capabilities. The package comes with highly visual and open call scripting technology and an SDK (Software Development Kit) is also available for embedding the dialer into your own user front end.

5.) 
PhoneBurner

PhoneBurner
Reach more contacts, in less time with PhoneBurner. Powering thousands of client and millions of calls, our cloud-based software eliminate repetitive tasks so agents have up to 4x more live conversations. Unlike other dialers, PhoneBurner delivers 100% delay-free connections with no awkward pause. Conversations start off with promise, not hangups.

- Call 60-80 contacts per hour, per agent
- Instantly leave voicemails
- Send 1-touch emails
- Automate workflows and call logging
- Record and transfer calls
- Access reporting and analytics
- Intelligently distribute leads
- Dial from local Caller IDs
- Get free white-glove onboarding

Scales to any size team with no contracts, no setup fees, and no per minute charges. Start a free trial without a credit card.

6.) 
PrimoDialler

Predictive Dialler
A predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto dialers it will automatically help agents make more calls, generate higher rates of connections, increase conversions, manage voicemail, no-answers and disconnected numbers.

We’ve made it easy to get started, we offer packages to best suit your needs and don't tie you into long term contracts. Don't take our word for it take out a no-commitment free trial!
 

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