News : Easy Buy Switches to Software-Defined IT Infrastructure Model
Dec 9, 2014 -- Easy Buy, a non-bank financial-service providers in Thailand, has announced plans to fast-track its information and technology deployments by switching to the software-defined IT infrastructure model.
The aim is to transform the company's system via IT as a Service, where employees can automatically activate IT services on their own.
Director and executive officer Chatchai Lertbuntanawong said the company needed better technology to support inbound call-centre staff and outbound customer-service employees, and IT staff.
"We need our employees to be able to work from anywhere, anytime, even when they are not in the office, and have flexibility and speed in contacting customers. For this reason, cloud, virtualisation and mobility technology are the main technologies that we are looking for," he said.
Allowing employees to use their personal smart phones and devices to access work applications anywhere and at any time, the company has already virtualised 1,900 desktops at Easy Buy's headquarters in Bangkok, as well as in Nakhon Ratchasima and Rayong provinces.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
"VMware's virtualisation technology enables us to move virtual machines from a server experiencing problems to another fully operational machine without interrupting users. Downtime is reduced, with employees able to work instantly upon arriving at the other office location without having to set up new infrastructure," said Chatchai.
"We will deploy virtualised desktops for another 500 employees in 90 branch offices, to complete 2,400 licences by next year. By fully virtualising storage, network and server, we plan to become the leading software-defined enterprise in Thailand," said the director.
To date, Easy Buy has deployed VMware's server virtualisation, vCloud Enterprise Suite (vSphere Enterprise Plus, vRealize Automation, vRealize Operations Enterprise and vCenter Site Recovery Manager), NSX, vRealize LogInsight, vRealize Business and Horizon Enterprise.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Front Line Input
Published: Wednesday, December 10, 2014
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Seamless customer engagement begins and lasts with Netcall. Contact centre technology designed with your customers experience in mind, allows you to access data and content where it’s needed using ou...
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud...
|Genex Infosys Limited|
Genex Infosys is managed by a group of young and dynamic people having extensive knowledge and global exposure in the field of BPO and IT services. Genex is the largest BPO Company in Bangladesh is an...