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#contactcenterworld, @startelnews, @easybee9
Startel, a provider of contact center solutions, announced that Easybee, a virtual answering service provider, has selected Startel to standardize its call handling and continue to support its expanding bilingual services footprint.
In July 2018, Easybee installed the Startel Cloud Solution, a Windows-based, multichannel platform that combines queuing & routing processes, scripting & dispatching and real-time monitoring. A cloud deployment was necessary for Easybee, which is headquartered in Miami, Florida and employs English/Spanish speaking operators located in El Salvador, Central America. Previously, Easybee was using a basic call center system that lacked the functionality the company needed to grow its business and provide customers with a higher level of service. In the three months since Easybee has been using the Startel Cloud Solution, the company has experienced positive results.
"Investing in Startel was worth every penny, and more," says Moises Hasbun, General Director at Easybee. "We have seen a decrease in operator mistakes and an increase in customer satisfaction. We can also get new clients up and running in two hours, which is much quicker than before. We chose Startel because the company is forward-thinking about new technologies, connectivity and information, which are all ever-changing. I feel that we are in good hands and have a partner to help us navigate through any technical advances or challenges that may impact our industry."
"We are thrilled that Easybee chose Startel as their preferred vendor partner," said Brian Stewart, President and CEO of Startel. "Easybee has accomplished significant organic growth by employing a business model focused on offering high-quality bilingual services. In the same way, Startel delivers not only the best contact center solutions, but is committed to providing its customers with the latest technology available."
Easybee currently offers bilingual services to other telephone answering service and call center providers.
About Startel Corp.:
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.
About Easybee:
Easybee is a virtual answering service provider based in Miami, with offices in El Salvador. Their team of fewer than 10 works exclusively with small businesses, a majority of which come from the legal or real estate industries. They specialize in non-voice BPO/back office services and voice services.
Published: Friday, October 26, 2018
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