London, England, Sept 5, 2019 -- easyJet is introducing a new way for passengers to book flights; by using just their voice.
No, you won't need to ring up a call centre. Instead, all you'll need to do is open the easyJet app on your phone.
That's because the airline is launching Speak Now, a new feature on its app which lets passengers search for flights using voice recognition technology.
The feature will ask audible questions to help narrow down your search including your chosen destination, date and airports they would prefer to fly from.
The system will be powered by Artificial Intelligence technology and will also use Google Cloud's Dialogflow, a language understanding tool.
Speak Now will be launching in English on iOS, and while easyJet hasn't yet confirmed the exact launch date, it did say the feature will be launched on the app within the coming weeks.
In February, the airline launched a new AR offering which lets passengers scan cabin bags at home to determine whether they will fit the airline's cabin bag dimension rules.
The airline hasn't yet confirmed when the new feature will launch, although it did say that Speak Now will be launched on the app within the coming weeks.
Daniel Young, Head of Digital Experience at easyJet commented: "We are constantly on the search for ways to improve the travel experience we offer our customers when flying with us and this new technology is a perfect example of that.
"As part of this, we are continually striving to make booking a flight more accessible for customers, especially those who are visually impaired, and Speak Now helps us achieve this objective.
"We continue to place innovation at the heart of our industry-leading mobile travel app to give our customers the tools they need to have a smooth experience booking flights with us. Embracing this latest technology makes preparing for travel, easy and fun."
Posted by Veronica Silva Cusi, news correspondent
EasyJet is a British low-cost airline carrier based at London Luton Airport. Owing to its all-economy class fleet, it is the largest airline of the United Kingdom by number of passengers carried.
Published: Friday, September 6, 2019
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