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News : easyJet Launching Voice-activated Bookings to Help you Find Flights

#contactcenterworld, @easyjet

London, England, Sept 5, 2019 -- easyJet is introducing a new way for passengers to book flights; by using just their voice.

No, you won't need to ring up a call centre. Instead, all you'll need to do is open the easyJet app on your phone.

That's because the airline is launching Speak Now, a new feature on its app which lets passengers search for flights using voice recognition technology.

The feature will ask audible questions to help narrow down your search including your chosen destination, date and airports they would prefer to fly from.

The system will be powered by Artificial Intelligence technology and will also use Google Cloud's Dialogflow, a language understanding tool.

Speak Now will be launching in English on iOS, and while easyJet hasn't yet confirmed the exact launch date, it did say the feature will be launched on the app within the coming weeks.

In February, the airline launched a new AR offering which lets passengers scan cabin bags at home to determine whether they will fit the airline's cabin bag dimension rules.

The airline hasn't yet confirmed when the new feature will launch, although it did say that Speak Now will be launched on the app within the coming weeks.

Daniel Young, Head of Digital Experience at easyJet commented: "We are constantly on the search for ways to improve the travel experience we offer our customers when flying with us and this new technology is a perfect example of that.

"As part of this, we are continually striving to make booking a flight more accessible for customers, especially those who are visually impaired, and Speak Now helps us achieve this objective.

"We continue to place innovation at the heart of our industry-leading mobile travel app to give our customers the tools they need to have a smooth experience booking flights with us. Embracing this latest technology makes preparing for travel, easy and fun."

#contactcenterworld, @easyjet

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.mirror.co.uk


About Easyjet:
Company LogoEasyJet is a British low-cost airline carrier based at London Luton Airport. Owing to its all-economy class fleet, it is the largest airline of the United Kingdom by number of passengers carried.
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Today's Tip of the Day - Check Your Number

Read today's tip or listen to it on podcast.

Published: Friday, September 6, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Computer Telephony Integration

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
PH: +302109241486

3.) 
Consilium Software

Consilium UniAgent™
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
(read more)
PH: (+61) 406 501 368

4.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
PH: 888.638.6398

5.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511

6.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672
 

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