News : EasyRoommate & Vivastreet Take Customer Service into the Cloud
London 15th April 2015 -- Flat sharing website, EasyRoommate, and classified ads site, Vivastreet, have strengthened their presence for customers worldwide by replacing their contact centre system with 8x8 Solutions’ cloud-based unified communications platform.
The brands needed a system that would allow customers from across the globe to easily contact customer services. Previously, their phone system would not work in all the countries they had a presence in and they had to pay to receive inbound calls from customers. Now they can offer customers local numbers, making it more cost effective for everyone.
Through the new system, EasyRoommate and Vivastreet customers will be able to contact customer service representatives from wherever they are in the world through local phone numbers, allowing for a higher call quality and more cost-effective service. 8x8 Solutions’ Virtual Contact Centre ensures that calls are routed to the right agent, wherever they are in the world, so callers are always speaking with the most appropriately-skilled agents.
Karine Teixera, Head of Customer Service at Webmduk, says: "8x8 Solutions’ global coverage and flexible system was a no brainer for us. As a global company, it’s paramount that we are able to give our customers the best experience possible and Virtual Contact Centre is the ideal solution to helps us do this across the world. With the right technology in place, we can make sure every customer interaction with us is world-class."
Kevin Scott-Cowell, CEO of 8x8 Solutions, said: "We’re really excited to be working with household names like EasyRoommate and Vivastreet. It’s always a challenge to make sure customers from across the globe receive the same excellent service and we’re looking forward to supporting them in this. We hope that now 8x8 Solutions has been integrated into the company, EasyRoommate will see strong customer feedback from their global customer base."
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About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
Easyroommate helps you find a roommate or rooms for rent in Canada.
Published: Wednesday, April 15, 2015