San Francisco, CA, USA, Dec 7, 2016 -- NewVoiceMedia, a global provider of inside sales and contact center technology, announced that Ebury has transformed its business with NewVoiceMedia’s inside sales platform.
Ebury provides lending, currency and payment solutions to clients worldwide and employs more than 350 people across five European offices.
Ebury had used Salesforce for two years, but wanted a view across all its sales teams in different counties, so selected NewVoiceMedia’s cloud CTI solution ContactWorld for Sales. As an inside sales platform with Salesforce integration, the technology is designed to scale as rapidly as the business and deliver sales excellence in line with the company’s objectives.
"Our growth has come from identifying the right companies to call and contacting them in a productive way", said Toby Young, CTO at Ebury. "This model has been incredibly effective, but we wanted to make it as easy and efficient as possible for our sales teams. With NewVoiceMedia’s ContactWorld for Sales solution we have full visibility of the sales process across the regions in which we operate.
"The best outcome of the system is transparency across the sales estate. It’s easy to drop in and out of the call and it’s faster to educate the team and get junior sales up to scratch. It’s also transformed the way we handled inbound calls from our 12,000 customers, as there’s one number to call per country and they are routed straight to their account manager, improving the customer service experience".
Jonathan Gale, CEO of NewVoiceMedia, commented, "It’s great to see that Ebury has experienced such incredible success with ContactWorld. The company has boosted its connection rates with prospects, significantly improved its performance and employee satisfaction, made savings of over £40,000 after entering new markets, and enhanced the customer service experience. As a cloud solution, ContactWorld will also continue to support the company throughout its rapid future growth".
Posted by Veronica Silva Cusi, news correspondent
About NewVoiceMedia :
NewVoiceMedia is a global provider of cloud technology which helps businesses sell more, serve better and grow faster
Published: Thursday, December 8, 2016
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