News : EC to Expand its Call Centre to Help Voters
Chennai, India, Jan 13, 2016 -- Gearing up for the Assembly polls, the Election Commission (EC) is in the process of consolidating all its efforts to address the woes of voters by increasing the size of the help desk that handles calls through the toll-free number.
"There are 10 persons who are handling the calls now in the call centre functioning in the Chief Electoral Officer’s office in the Secretariat. We are planning to get 20 more and make a team with 30 of them. We expect more calls from voters once the latest electoral rolls are released on January 20," sources said.
The EC is also taking efforts to receive not only calls but also SMSs.
The call centre that functions between 6 a.m. and 10 p.m. on all days of the week will have two persons working between 6 a.m. and 10 a.m., 10 persons between 10 a.m. and 6 p.m. and two persons between 6 p.m. and 10 p.m.
The call centre, which receives about 800 calls a day, helps the voters to rectify discrepancies in the Electoral Photo Identity Cards (EPIC) and electoral rolls.
Posted by Veronica Silva Cusi, news correspondent
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About Election Commission:
The Election Commission of India is an autonomous, constitutionally established federal authority responsible for administering all the electoral processes in the Republic of India. Under the supervision of the commission, free and fair elections have been held in India at regular intervals as per the principles enshrined in the Constitution. The Election Commission has the power of superintendence, direction and control of all elections to the Parliament of India and the state legislatures and of elections to the office of the President of India and the Vice-President of India.
Published: Thursday, January 14, 2016