News : Echo Appointed to Manage Central Contact Centre for 'Product Shout'
Outsourced customer contact provider, Echo Managed Services, has been appointed to provide a helpline to support a newly launched public information campaign on carbon monoxide (CO) poisoning.
The 'Project SHOUT' campaign, funded by Sprue Safety Products and backed by a national media publicity campaign, aims to educate the public on the devastating effects of CO poisoning by sharing stories and real-life experiences.
Under the new contract, Echo will be managing all enquiries to the helpline number on the Project Shout website. The scope of enquiries is predicted to include individuals calling to share their stories and seek advice, to those interested in learning more about the campaign's associated products, such as CO detectors and alarms.
Carbon Monoxide is extremely dangerous, yet odourless, so can be difficult to detect without a proper alarm. As many as 16,400,000 households in the UK are thought to be at risk from the effects of CO poisoning.
Karen Banfield, contact centre director, at Echo, said, "We're thrilled to add another public information project to our roster. It is predicted that over 16 million UK homes could be at risk of CO poisoning, so this will be one of the most important campaigns we have worked on to date."
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About Echo Managed Services:
Echo Managed Services provides customer process management services for UK and Ireland regulated organisations. Echo provides customer contact management, as well as billing, revenue management and collection services.
About Sprue Safety Products:
Safety Products is a provider of safety products including extinguishers, safes and specialist products for the deaf and hard of hearing.
Published: Tuesday, September 29, 2015