News : Echo Called in to Support The Electoral Commission
The Electoral Commission, the independent body set up by the UK Parliament to support well-run elections and referendums across the UK, is working with Echo Managed Services as part of its mass-media public awareness campaign to support the transition to Individual Electoral Registration (IER). Echo is a provider of multi-channel customer contact services, and its agents are now staffing a dedicated helpline to provide people in England and Wales with further information about IER, how it will effect them and what they need to do next.
Whilst most people - around 80% - who are currently registered to vote will continue to be registered under IER, some people will need to re-register. A letter coming through the post from local Electoral Registration Officers will explain what, if any action, a person needs to take in order to remain on the register. IER has meant that for the first time ever people can register to vote online. This should help increase registration amongst young people in particular. Anyone unsure of how IER impacts them can either call the helpline staffed by Echo’s agents.
"It’s great that The Electoral Commission has chosen Echo for this important public awareness campaign, and our selection to provide hotline support for IER again recognises the high quality and calibre of our team," commented Nigel Baker, Managing Director at Echo Managed Services. "Working with The Electoral Commission requires our agents to demonstrate an ability to not only provide callers with exactly the right information relating to IER, but also for them to remain completely impartial at all times. The fact that The Electoral Commission has now engaged Echo for a number of important projects shows how we’re consistently able to deliver the high quality levels of support that their campaigns demand."
In England and Wales the transition to IER started in June and The Electoral Commission’s public awareness campaign will run until 10 August. In Scotland the transition to IER starts on 19 September 2014 and the Commission’s public awareness campaign will run from 16 October until 13 November.
Today's Tip of the Day - Why Can’t You Take My Call?
More Editorial From Echo Managed Services
About Echo Managed Services:
Echo Managed Services provides customer process management services for UK and Ireland regulated organisations. Echo provides customer contact management, as well as billing, revenue management and collection services.
About Electoral Commission:
The Electoral Commission is an independent body set up by the UK Parliament. It regulates party and election finance and sets standards for well-run elections. The Commission is independent of Government and answerable to Parliament.
Published: Tuesday, July 29, 2014
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Jacada is a provider of contact centre productivity solutions. The company 19s solutions help customers rapidly simplify and improve high-value business processes without the need for long and expensi...
Everest Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helping Global 1000 firms dramatically improve their performance by optimizing...
Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction(uCI) product line. Founded in 1993, Altitude S...