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News : Echo Managed Services Appoints Operations Director
Outsourced services provider Echo Managed Services has appointed Steve Wrench, a multi-site outsourcing operational executivs, as its new Operations Director. Steve Wrench joins Echo from his previous position as a Senior Site Director at Sitel, and brings over 20 years’ in-depth customer contact operational expertise.
In his new role Steve will focus on building out Echo Managed Services’ multi-channel customer contact services capabilities, while still retaining the company’s clear emphasis on putting customers at the heart of the engagement process.
Commenting on Steve Wrench’s appointment, Nigel Baker, Managing Director of Echo Managed Services, said: "at Echo we pride ourselves on designing and delivering optimised contact management strategies for our major customers. As the company scales, it’s essential that we support our activities with the highest standard delivery – that’s why it’s great to have Steve join our team and bring his deep operational expertise to Echo Managed Services."
At Sitel Steve Wrench was responsible for running major multi-client sites supporting the specialist contact requirements of a number of large retail businesses, manufacturers, airlines and technology operations. Before joining Sitel, Steve served as Head of Debt Management for Virgin Media, joining the company after spending two years delivering credit & collections consultancy for Vertex.
Steve started his career in the financial services sector, with a range of roles including Director of Personal Debt Services Ltd, part of RBS as well as Collections Operations Manager for Citibank.
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About Echo Managed Services:
Echo Managed Services provides customer process management services for UK and Ireland regulated organisations. Echo provides customer contact management, as well as billing, revenue management and collection services.
Published: Monday, November 10, 2014