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News : Echo Managed Services Helps The Electoral Commission
The Electoral Commission, the independent body set up by the UK Parliament to support well-run elections and referendums across the UK, worked with Echo Managed Services as part of a public awareness campaign encouraging people to register to vote ahead of the European Parliamentary elections in the UK and the local government elections in parts of England.
Echo is a provider of complex multi-channel customer contact services, and its agents staffed a dedicated telephone helpline, to give people more details about the elections and how to register to vote and to send them voter registration forms.
"We were delighted to work with The Electoral Commission as part of its important voter engagement campaign, and Echo’s agents were kept busy handling a wide variety of enquiries as well as sending out registration forms to people in the run-up to the European Parliamentary and local elections," commented Nigel Baker, Managing Director at Echo Managed Services. "Supporting The Electoral Commission presents an interesting challenge for Echo given both the infrequency of electoral events, as well as the need to provide the right calibre of staff to answer often complex voter enquiries while also demonstrating complete independence.
"The Electoral Commission’s engagement with Echo is testament to our high quality staff training, as well as our commitment to providing outsourced contact services for complex engagement challenges," he continued.
As part of its role as an independent body set up by the UK Parliament, The Electoral Commission runs public awareness campaigns in the run-up to elections and referendums to make sure people know when polls are taking place, how to register to vote and by when they need to register in order to be able to vote, and the process of actually voting in polls.
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About Echo Managed Services:
Echo Managed Services provides customer process management services for UK and Ireland regulated organisations. Echo provides customer contact management, as well as billing, revenue management and collection services.
About Electoral Commission:
The Electoral Commission is an independent body set up by the UK Parliament. It regulates party and election finance and sets standards for well-run elections. The Commission is independent of Government and answerable to Parliament.
Published: Wednesday, May 21, 2014