News : Echo Managed Services Joins Institute of Customer Service
Echo Managed Services, the outsourced provider of multi-channel customer contact, debt recovery and customer billing services, has become a full corporate member of the Institute of Customer Service – the independent professional membership body for customer service. Echo has decided to join as part of its continued commitment to delivering exceptional customer experiences on behalf of its client portfolio.
Jo Causon, Chief Executive of the Institute of Customer Service comments: "I’m delighted that Echo Managed Services is a member of the Institute of Customer Service. It’s a sign of intent and recognises the importance of delivering excellent service to customers. By joining forces with organisations from a wide variety of sectors, Echo Managed Services is making a clear statement that the customer experience is at the heart of all they do, all they are characterised by and that they have a strong desire to continuously improve it."
"Membership of the Institute also provides the opportunity to benchmark against other organisations in a range of sectors; opportunities to share with and learn from other members within the extensive network; access to our research and insight; and the opportunity to drive service professionalism, through our customer service qualifications programmes."
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About Echo Managed Services:
Echo Managed Services provides customer process management services for UK and Ireland regulated organisations. Echo provides customer contact management, as well as billing, revenue management and collection services.
About Institute of Customer Service (ICS):
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Published: Tuesday, June 16, 2015