#contactcenterworld, @echo_ms
24th March 2015 -- The Electoral Commission, the independent body set up by the UK Parliament to support well-run elections and referendums across the UK, has selected Echo Managed Services to provide customer service support and voter registration form fulfilment in the run up to the UK Parliamentary General Election being held on 7th May 2015.

In order to raise public awareness and participation in the election, the Electoral Commission is conducting a media campaign that started on 16th March to encourage as many eligible individuals who are not yet registered to vote to do so before the deadline on 20th April. The Commission has chosen Echo to handle the inbound queries generated by this campaign and to ensure that the relevant forms callers may need are ordered and dispatched against tight timescales.

"Echo’s proposal and expertise – both at an agent and management level – ensured that the Commission was confident in awarding them the contract to handle any inbound campaign queries," Caroline Bolshaw continued. "The Echo team will assist prospective voters when they call in response to our campaign adverts, on TV for example, and will direct callers to the information they need in order to register ahead of the May 7th election."
#contactcenterworld, @echo_ms