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News : Echo to Support Electoral Commission in General Election

#contactcenterworld, @echo_ms
24th March 2015 -- The Electoral Commission, the independent body set up by the UK Parliament to support well-run elections and referendums across the UK, has selected Echo Managed Services to provide customer service support and voter registration form fulfilment in the run up to the UK Parliamentary General Election being held on 7th May 2015.

In order to raise public awareness and participation in the election, the Electoral Commission is conducting a media campaign that started on 16th March to encourage as many eligible individuals who are not yet registered to vote to do so before the deadline on 20th April. The Commission has chosen Echo to handle the inbound queries generated by this campaign and to ensure that the relevant forms callers may need are ordered and dispatched against tight timescales.

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"Echo’s proposal and expertise – both at an agent and management level – ensured that the Commission was confident in awarding them the contract to handle any inbound campaign queries," Caroline Bolshaw continued. "The Echo team will assist prospective voters when they call in response to our campaign adverts, on TV for example, and will direct callers to the information they need in order to register ahead of the May 7th election."
#contactcenterworld, @echo_ms

Today's Tip of the Day - Assessing The Proposal

Read today's tip or listen to it on podcast.

Related Editorial

  • Bristol Company Wins Customer Service Contract with Network Rail
  • Echo Appointed to Manage Central Contact Centre for 'Product Shout'
  • Echo Handles Customer Demand Peaks After Queen's Visit
  • Society for Education and Training Appoints Echo to Improve Online Customer Service
  • PR Agency One Appointed by Echo Managed Services
  • Echo Managed Services Joins Institute of Customer Service

More Editorial From Echo Managed Services

  • Bristol Company Wins Customer Service Contract with Network Rail
  • Society for Education and Training Appoints Echo to Improve Online Customer Service
  • ECHO Regional Business Awards 2016
  • PR Agency One Appointed by Echo Managed Services
  • Echo Appointed to Manage Central Contact Centre for 'Product Shout'
  • Echo Managed Services Joins Institute of Customer Service

About Echo Managed Services:
Echo Managed Services provides customer process management services for UK and Ireland regulated organisations. Echo provides customer contact management, as well as billing, revenue management and collection services.
     

About Electoral Commission:
The Electoral Commission is an independent body set up by the UK Parliament. It regulates party and election finance and sets standards for well-run elections. The Commission is independent of Government and answerable to Parliament.
 

Published: Thursday, March 26, 2015

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