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News : Eckoh Adds Mastercard's Pay by Bank App to its Secure Payment Portfolio

#contactcenterworld, @eckoh, @mastercard

Hertfordshire, UK, Nov 6, 2019 -- Eckoh, a global provider of secure payment products and customer contact solutions, has partnered with global payments technology provider Mastercard to offer the Pay by Bank app ("PbBa") as an alternative payment capability for contact centre.

PbBa was created by Vocalink, a Mastercard company and meets PSD2 standards and requirements for strong customer authentication. It is a secure way for customers to pay from their current bank account, using their trusted mobile banking app. It leverages the UK's Faster Payments service to allow shoppers to pay retailers directly from their bank account, without the need to enter payment details or a separate password every time a purchase is made. It's designed to simplify the checkout experience, giving customers more control and visibility of their finances when they make a payment.

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We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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Eckoh and Vocalink have been in a strategic partnership since November 2017, and this exciting development will extend both parties' Secure Payment capabilities across all customer contact channels. Now merchants will be able to let their customers pay directly via their mobile banking app with contact centre agents, through Interactive Voice Response (‘IVR’), Chatbot and Chat, creating a unified experience.

Nik Philpot, CEO at Eckoh, commented: "We have always looked to add the latest technology solutions to our Secure Payment offering to ensure our clients and their customers have the widest choice of payment options. Pay by Bank app is a truly forward-thinking move from Mastercard to offer something new to customers and merchants, which is a perfect match with Eckoh's other solutions and keeps us at the forefront of Secure Payment technology."

Suren Nawalkar, Senior Vice President, Consumer Applications at Mastercard said: "Pay by Bank app offers an improved user experience, driving more sales for online retailers, while also making transactions more secure, reducing fraud. We are thrilled to be partnering with Eckoh to bring this revolutionary new way to pay and be paid to more customers, putting the customer firmly in control of their finances."

#contactcenterworld, @eckoh, @mastercard

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.eckoh.com


About Eckoh:
Company LogoEckoh is a global provider of Secure Payment and Customer Engagement solutions via our Eckoh Experience Portal. We’ve an international client base and offices in the UK and US. We're providers in transforming contact centre operations by delivering customer experiences across every channel, boosting agent productivity, reducing operations costs and maximising payment security. We’ve over 20 years’ experience in contact centre technology solutions. Eckoh has been a PCI DSS Level One Service Provider since 2010.
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About MasterCard:
Company LogoMasterCard Incorporated or MasterCard Worldwide is an American multinational financial services corporation headquartered in the MasterCard International Global Headquarters, Purchase, New York, United States, in Westchester County.
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Today's Tip of the Day - Attention To Detail

Read today's tip or listen to it on podcast.

Published: Thursday, November 7, 2019

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2022 Buyers Guide Translation Services

 
1.) 
OpsTel Services

Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.

We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.

Features include:

*T...
(read more)

2.) 
Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.
 

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