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News : Eckoh Announces Major Expansion to Global Secure Voice Cloud Platform

#contactcenterworld, @eckoh

Hertfordshire, UK, Apr 17, 2024 - Eckoh plc (AIM: ECK) a global provider of Customer Engagement Data Security Solutions, announces that it has further expanded its global Secure Voice Cloud platform footprint, extending both the availability and geographic reach for its global client base.

Eckoh’s core cloud platforms already operate across multiple regions and availability zones with a further seven regional Points of Presence recently launched. This includes Eckoh's first dedicated Asia Pacific Secure Voice Cloud platform launched in Sydney.

This ongoing expansion is vital to ensure Eckoh’s cloud delivery platform can service the growing demand of its global customers, who are increasingly moving their contact centers to the cloud due to the benefits of greater scalability, flexibility, simpler management, and a seamless customer journey. 

Dave Holliday, Global IT Director, at Eckoh, said: "Eckoh is on a mission to set the standard for secure interactions between consumers and the world’s leading brands. We continue to invest in our platforms and technology to not only improve the security and availability of our products, making them the best they can be, but also to ensure we have the right infrastructure in place to support seamless customer engagement.

Eckoh has been operating cloud platforms for nearly a decade, and we continue to see increasing demand across our client base for both pure and hybrid cloud solutions. I am pleased to continue to help bring the benefits that cloud adoption offers to both our existing clients and to our ever-expanding new client base."

#contactcenterworld, @eckoh

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.eckoh.com


About Eckoh:
Company LogoEckoh is a global provider of Secure Payment and Customer Engagement solutions via our Eckoh Experience Portal. We’ve an international client base and offices in the UK and US. We're providers in transforming contact centre operations by delivering customer experiences across every channel, boosting agent productivity, reducing operations costs and maximising payment security. We’ve over 20 years’ experience in contact centre technology solutions. Eckoh has been a PCI DSS Level One Service Provider since 2010.
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Today's Tip of the Day - Don’t Allow Scapegoats

Read today's tip or listen to it on podcast.

Published: Wednesday, April 17, 2024

Printer Friendly Version Printer friendly version

2024 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

2.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

3.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

4.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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