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News : Eckoh Completes Acquisition of Syntec

#contactcenterworld, @eckoh, @synteccontact

London, UK, Dec 22, 2021 -- Eckoh, a Customer Engagement Security Provider, acquires Syntec to enhance its product offering, extend patented IP and accelerate Cloud growth

The acquisition will bolster Eckoh’s Customer Engagement security solutions, adding complementary services and patents to their portfolio, and enhancing their position as a secure payments provider for contact centre operations in the key US market.

Nik Philpot, Chief Executive of Eckoh, commented:"For over a decade Eckoh has been helping organisations to combat the compliance and security challenges caused by the transmission of customer’s personal data and payment information over the phone and other engagement channels. With the increasing risks and consequences of cybercrime, protecting this data should be the top priority for information security and customer engagement professionals.

With the acquisition of Syntec, we can leverage their technology, product and IP to further enhance our security solutions, scale our go-to-market efforts and expand our world-class team. This will create additional value for our shareholders by accelerating growth and strengthen the relationships with our valued clients by delivering even higher levels of customer service.

We are delighted to welcome the Syntec team to Eckoh, and we’re extremely excited about the future growth prospects for the Group in our international target markets."

Colin Westlake, CEO of Syntec, said:"We are joining Eckoh with common goals and values and a shared vision to deliver the safest payment experiences for our clients and their customers all around the world.

The security challenges for organisations are only growing and by bringing together two successful teams and businesses that are so complementary, it will create an even stronger combined Group that will enable us to offer our mutual clients a broader portfolio of market-leading engagement security solutions.

We look forward with excitement and optimism to the future prospects of combining our proven skills and technology to help combat whatever new security challenges may present themselves."

#contactcenterworld, @eckoh, @synteccontact

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.eckoh.com


About Eckoh:
Company LogoEckoh is a global provider of Secure Payment and Customer Engagement solutions via our Eckoh Experience Portal. We’ve an international client base and offices in the UK and US. We're providers in transforming contact centre operations by delivering customer experiences across every channel, boosting agent productivity, reducing operations costs and maximising payment security. We’ve over 20 years’ experience in contact centre technology solutions. Eckoh has been a PCI DSS Level One Service Provider since 2010.
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About Syntec Telecom:
Company LogoProviders of Integrated network & hosted contact centre management solutions, including CardEasy secure card payment solutions for PCI DSS compliance, both voice and digital channels.
Company RSS Feed   Company Facebook   Company Twitter   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Touch Tone IVR

Read today's tip or listen to it on podcast.

Published: Friday, December 24, 2021

Printer Friendly Version Printer friendly version

2023 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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