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News : Eckoh Completes Acquisition of Syntec

#contactcenterworld, @eckoh, @synteccontact

London, UK, Dec 22, 2021 -- Eckoh, a Customer Engagement Security Provider, acquires Syntec to enhance its product offering, extend patented IP and accelerate Cloud growth

The acquisition will bolster Eckoh’s Customer Engagement security solutions, adding complementary services and patents to their portfolio, and enhancing their position as a secure payments provider for contact centre operations in the key US market.

Nik Philpot, Chief Executive of Eckoh, commented:"For over a decade Eckoh has been helping organisations to combat the compliance and security challenges caused by the transmission of customer’s personal data and payment information over the phone and other engagement channels. With the increasing risks and consequences of cybercrime, protecting this data should be the top priority for information security and customer engagement professionals.

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INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

With the acquisition of Syntec, we can leverage their technology, product and IP to further enhance our security solutions, scale our go-to-market efforts and expand our world-class team. This will create additional value for our shareholders by accelerating growth and strengthen the relationships with our valued clients by delivering even higher levels of customer service.

We are delighted to welcome the Syntec team to Eckoh, and we’re extremely excited about the future growth prospects for the Group in our international target markets."

Colin Westlake, CEO of Syntec, said:"We are joining Eckoh with common goals and values and a shared vision to deliver the safest payment experiences for our clients and their customers all around the world.

The security challenges for organisations are only growing and by bringing together two successful teams and businesses that are so complementary, it will create an even stronger combined Group that will enable us to offer our mutual clients a broader portfolio of market-leading engagement security solutions.

We look forward with excitement and optimism to the future prospects of combining our proven skills and technology to help combat whatever new security challenges may present themselves."

#contactcenterworld, @eckoh, @synteccontact

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.eckoh.com


About Eckoh:
Company LogoEckoh is a global provider of Secure Payment and Customer Engagement solutions via our Eckoh Experience Portal. We’ve an international client base and offices in the UK and US. We're providers in transforming contact centre operations by delivering customer experiences across every channel, boosting agent productivity, reducing operations costs and maximising payment security. We’ve over 20 years’ experience in contact centre technology solutions. Eckoh has been a PCI DSS Level One Service Provider since 2010.
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About Syntec Telecom:
Company LogoProviders of Integrated network & hosted contact centre management solutions, including CardEasy secure card payment solutions for PCI DSS compliance, both voice and digital channels.
Company RSS Feed   Company Facebook   Company Twitter   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Attention To Detail

Read today's tip or listen to it on podcast.

Published: Friday, December 24, 2021

Printer Friendly Version Printer friendly version

2022 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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