#contactcenterworld, @eckoh, @synteccontact
London, UK, Dec 22, 2021 -- Eckoh, a Customer Engagement Security Provider, acquires Syntec to enhance its product offering, extend patented IP and accelerate Cloud growth
The acquisition will bolster Eckoh’s Customer Engagement security solutions, adding complementary services and patents to their portfolio, and enhancing their position as a secure payments provider for contact centre operations in the key US market.
Nik Philpot, Chief Executive of Eckoh, commented:"For over a decade Eckoh has been helping organisations to combat the compliance and security challenges caused by the transmission of customer’s personal data and payment information over the phone and other engagement channels. With the increasing risks and consequences of cybercrime, protecting this data should be the top priority for information security and customer engagement professionals.
With the acquisition of Syntec, we can leverage their technology, product and IP to further enhance our security solutions, scale our go-to-market efforts and expand our world-class team. This will create additional value for our shareholders by accelerating growth and strengthen the relationships with our valued clients by delivering even higher levels of customer service.
We are delighted to welcome the Syntec team to Eckoh, and we’re extremely excited about the future growth prospects for the Group in our international target markets."
Colin Westlake, CEO of Syntec, said:"We are joining Eckoh with common goals and values and a shared vision to deliver the safest payment experiences for our clients and their customers all around the world.
The security challenges for organisations are only growing and by bringing together two successful teams and businesses that are so complementary, it will create an even stronger combined Group that will enable us to offer our mutual clients a broader portfolio of market-leading engagement security solutions.
We look forward with excitement and optimism to the future prospects of combining our proven skills and technology to help combat whatever new security challenges may present themselves."
#contactcenterworld, @eckoh, @synteccontact
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.eckoh.com
About Eckoh:
Eckoh is a global provider of Secure Payment and Customer Engagement solutions via our Eckoh Experience Portal. We’ve an international client base and offices in the UK and US.
We're providers in transforming contact centre operations by delivering customer experiences across every channel, boosting agent productivity, reducing operations costs and maximising payment security. We’ve over 20 years’ experience in contact centre technology solutions.
Eckoh has been a PCI DSS Level One Service Provider since 2010.
About Syntec Telecom:
Providers of Integrated network & hosted contact centre management solutions, including CardEasy secure card payment solutions for PCI DSS compliance, both voice and digital channels. 
Published: Friday, December 24, 2021
| 2.) |  CallGuard, ChatGuard, Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot. A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details. CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents. ChatGuard makes payments in Chat PCI DSS compliant and... (read more) |
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