OK
X

A T T E N T I O N !

Tickets on sale for our own 'Industry leading, highest rated' event out there!

The NEXT GENERATION
Contact Center & Customer Engagement
BEST PRACTICES Conference
featuring 2018 Top Contact Centers / CX Organizations!!
Events taking place in Europe, US, Asia

FIND OUT MORE

United States
Login
Invalid Login
Email
Password

Reset / Forgot Password Link

Register FREE
Become a Basic Member for free. Click on the memberships tab
Memberships
FacebookLinkedInTwitterRSSYoutubeInstagramContactCenterWorld
Exec Menu:
Classic Menu:
Default Classic Sub Menu:
Become a Basic Member for free. Click Here
Menu
  • Advertise
    • Overview
    • Directory
    • Banners
    • Emails
    • Events
    • Awards
    • Certification
    • Added Value
    • FAQ
  • Articles & News
  • Awards
    • Overview
    • Categories
    • How to enter
    • Past winners
    • FAQ
    • My entries
      • Overview
      • Welcome
      • Add Location
      • My Award Entries
      • My Payments
      • Submission Status
      • My Admins
      • Help
    • Judge / Sponsor
    • Industry Champion
    • Employee Engagement
  • Benchmarking
    • Global Benchmarking Study
    • Contact Center Exchange Program
    • Best Practice Conferences
    • Best Practice Awards
  • Events
    • North & South America
      • Americas Overview
      • Networking
      • Certificate/Benchmarking
      • Conference Schedule
      • Book Tickets
      • Contact Us
      • Venue/Travel
      • Gala Dinner
      • Travel Information
      • Useful Information
      • Convince Your Boss
      • Sponsorship
      • Transaltion Services
    • Europe, Middle East & Africa
      • EMEA Overview
      • Networking
      • Certificate/Benchmarking
      • Conference Schedule
      • Book Tickets
      • Contact Us
      • Venue/Travel
      • Gala Dinner
      • Travel Information
      • Useful Information
      • Convince Your Boss
      • Sponsorship
      • Transaltion Services
    • Asia Pacific
      • Asia Pacific Overview
      • Networking
      • Certificate/Benchmarking
      • Conference Schedule
      • Book Tickets
      • Contact Us
      • Venue/Travel
      • Gala Dinner
      • Travel Information
      • Useful Information
      • Convince Your Boss
      • Sponsorship
      • Transaltion Services
    • Global
      • Global Overview
      • Networking
      • Certificate/Benchmarking
      • Conference Schedule
      • Book Tickets
      • Contact Us
      • Venue/Travel
      • Gala Dinner
      • Travel Information
      • Useful Information
      • Convince Your Boss
      • Sponsorship
      • Transaltion Services
  • Groups
    • Aerospace
    • Agent Zone
    • Association
    • Automotive
    • Awards
    • Banking / Finance / Credit
    • Benchmarking
    • Best Practices
    • Charity / Not For Profit
    • Computer Hardware / Software
    • CRM
    • Executive Track
    • Government
    • Healthcare / Pharmaceutical
    • HR
    • Insurance
    • Legal
    • Management
    • Manufacturing
    • Outbound
    • Outsourcing
    • Performance
    • Quality
    • Retail
    • Service Industry
    • Social Media
    • Tactics & Strategy
    • Technology
    • Telecom
    • Training
    • Travel / Transportation / Tourism
    • Utilities
    • Workforce Management
  • Jobs
  • Resources
    • International Contact Center Week
    • TopPlace2Work
    • Mobile App
    • Social Exchange Program
    • The Learning Academy
    • Find a Career
    • Glossary
    • Link to Us
    • Industry Social Overview
    • RSS Feeds
    • Company Blogs
    • Sponsorship Opportunities
    • Submit Editorial
    • Association Directory
    • Demo's and Tutorials
    • Feeds for Your Website
    • Event Photos
  • Suppliers
  • Tips
  • Tips
  • Articles
  • Events
    • Best Practice Conferences
    • Other Events
  • Awards
  • Benchmarking
    • Global Benchmarking Study
    • Contact Center Exchange Program
    • Best Practice Conferences
    • Best Practice Awards
  • Jobs
  • Suppliers
  • Resources
    • International Contact Center Week
    • TopPlace2Work
    • Mobile App
    • Social Exchange Program
    • The Learning Academy
    • Find a Career
    • Glossary
    • Link to Us
    • Industry Social Overview
    • RSS Feeds
    • Company Blogs
    • Sponsorship Opportunities
    • Submit Editorial
    • Association Directory
    • Demo's and Tutorials
    • Feeds for Your Website
    • Event Photos
  • Advertise
  • Groups
    • Aerospace
    • Agent Zone
    • Association
    • Automotive
    • Awards
    • Banking / Finance / Credit
    • Benchmarking
    • Best Practices
    • Charity / Not For Profit
    • Computer Hardware / Software
    • CRM
    • Executive Track
    • Government
    • Healthcare / Pharmaceutical
    • HR
    • Insurance
    • Legal
    • Management
    • Manufacturing
    • Outbound
    • Outsourcing
    • Performance
    • Quality
    • Retail
    • Service Industry
    • Social Media
    • Tactics & Strategy
    • Technology
    • Telecom
    • Training
    • Travel / Transportation / Tourism
    • Utilities
    • Workforce Management
WHAT CAN WE HELP YOU FIND?
categories
All
Articles
Tips
People
Company
Jobs
Video
Blog
Gallery
Glossary
Store

News : Eckoh Extends Contract With West Corporation

#contactcenterworld, @eckoh, @westcorpir
United Kingdom February, 2016 -- Eckoh, a global provider of secure payment products and customer contact solutions, announces that it has signed a new four-year global procurement contract with an existing Eckoh client, a global financial services company.

Under the terms of the new contract, which extends the scope and duration of Eckoh's existing client relationship, Eckoh and West Corporation ("West") have been selected following a tender process as the client's global partners, working together to deliver the customer self-service provision.

The collaboration represents a further strengthening of Eckoh's relationship with West, with Eckoh and West together providing hosted VoiceXML telephony services for handling customer self-service enquiries on a global basis including the US market.

Customers will be able to access the client's services by calling local telephone numbers in their country of origin. Their calls are then routed to the hosted platforms in either the US or UK, where they can select from a range of self-service customer care applications. If required, calls can then be onward routed to contact centres anywhere around the globe.

2018 Top Ranking Performers Present:

CONTACT CENTER & CUSTOMER ENGAGEMENT

BEST PRACTICES

BERLIN - ORLANDO - MACAO

FIND OUT MORE!

It is anticipated that new multi-channel, self-service provision such as live agent video and web chat will be delivered over the course of the contract; as well as new territories in line with customer expansion. In addition, services will be enhanced to incorporate more natural language based speech recognition.

"This new multi-year contract strengthens our global relationship with one of our most significant clients, extending the duration and scope of our service provision. Furthermore it demonstrates how we can work together with our partner West to deliver the global customer service requirements of major customers through an attractive blend of customer service heritage, technology innovation and 100% platform resilience in supporting telephony services on a global basis."

#contactcenterworld, @eckoh, @westcorpir

Laura Collins, Editorial Management
Source: http://www.eckoh.com

Today's Tip of the Day - Hours Of Access

Read today's tip or listen to it on podcast.

Related Editorial

  • TalkTalk, the ‘Most Maddening' of all Firms If You Need to Talk to a Human
  • Screwfix Secures Contact Centre Payments With Eckoh's CallGuard
  • The Co-operative Group Selects Eckoh to Strengthen Payment Security
  • Omni-channel is Omni-flannel, Survey Claims
  • Thames Water Selects Eckoh to Secure Phone Payments
  • Flourishing Capita Partnership Secures Contract with UK Mobile Operator

More Editorial From Eckoh

  • Two New Patents Underpin Eckoh’s US Revenue and Deliver Payment Innovation
  • Flourishing Capita Partnership Secures Contract with UK Mobile Operator
  • Eckoh Bolsters Expansion Plans with New Finance Chief
  • TalkTalk, the ‘Most Maddening' of all Firms If You Need to Talk to a Human
  • Omni-channel is Omni-flannel, Survey Claims
  • Thames Water Selects Eckoh to Secure Phone Payments

About Eckoh:
Eckoh is the UK’s largest provider of hosted speech recognition services, with experience in successfully deploying self-service solutions. These allow our clients to efficiently manage their contact centres by replacing the more repetitive calls with an effective and intuitive automated service. Our carrier-grade platform has the scalability to handle over 650,000 calls an hour and up to 8,000 simultaneously. Our platform has the capacity to manage even the most dramatic and unexpected call peaks.
           

About West Corporation:
West Corporation is a provider of outsourced communication solutions. The company helps its clients communicate effectively, maximize the value of their customer relationships and drive greater revenue from each transaction. West’’s integrated suite of customized solutions includes customer acquisition, customer care and retention services, interactive voice response services, and conferencing and accounts receivable management services.
             

Published: Wednesday, February 17, 2016

Printer Friendly Version Printer friendly version

Industry Suppliers

Get Listed
GenesysPREMIUMGenesys
http://genesys.com
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
(view more)
SalesforceSalesforce
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file man...
(view more)
DialogicDialogic
Dialogic is a provider of technologies based on open standards such as host media processing and other multimedia products that enable its customers and partners to deliver mobile, video, IP, and TDM ...
(view more)
SemafoneSemafone
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...
(view more)
Get Listed

Upcoming Events

Submit Event
EUROPE, MIDDLE EAST & AFRICA - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
 1
 2410 
Share