News : Eckoh Joins the Five9 App Marketplace
London, UK, Jan 7, 2020 -- Eckoh (AIM: ECK), a global provider of Secure Payment products and Customer Contact solutions, announces that it has joined the Five9 App Marketplace as the only approved Secure Payments partner for Five9’s customers.
Eckoh will assist Five9’s customers in transforming their contact centre operations by delivering better customer experiences across every channel, boosting agent productivity, reducing costs, increasing customer satisfaction and maximising payment security.
"The Five9 App Marketplace highlights our expanded partner community and offerings that complement Five9 to deliver comprehensive contact centre solutions," said Walt Rossi, Five9 Vice President of Business Development. "With the addition of Eckoh, Five9 customers can now experience the benefits that their secure and compliant solutions bring to the contact centre."
"We’re excited to work with Five9 to help their customers reach new levels of security and compliance," says Nik Philpot, Eckoh’s CEO. "With PCI DSS compliance becoming even stricter, and cyber criminals even more aggressive and tenacious, the addition of Eckoh’s market-leading solutions to the App Marketplace will help secure the contact centres of Five9 customers without getting in the way of their business operations or the end-customer experience."
Posted by Veronica Silva Cusi, news correspondent
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Eckoh is a global provider of Secure Payment and Customer Engagement solutions via our Eckoh Experience Portal as well as Third Party Support. We’ve an international client base and offices in the UK and US. We're providers in transforming contact centre operations by delivering customer experiences across every channel, boosting agent productivity, reducing operations costs and maximising payment security. We’ve over 20 years’ experience in contact centre technology solutions. Eckoh has been a PCI DSS Level One Service Provider since 2010.
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
Published: Thursday, January 9, 2020