News : Eckoh Makes Global Secure Payment Available Via the NICE inContact CXexchange Marketplace
Eckoh (AIM: ECK), a global provider of secure payment products and customer contact solutions, has joined the NICE inContact DEVone program to help contact centers make customer payments more secure and compliant.
Eckoh’s Secure Payment solution – CallGuard – is covered by US and UK Patents. The solution addresses the continuing rise in Card Not Present (CNP) fraud which is expected to rise to $7 billion in the US by 2020. As more than one third of CNP crime takes place in contact centers, it’s an issue which needs to be taken seriously. The Payment Card Industry Data Security Standard (PCI DSS) was established to help combat this type of fraud and today businesses that take card payments over the phone – storing, processing and transmitting card details – need to comply.
NICE inContact CXone users will benefit from CallGuard because removing card data from the contact center environment provides them with a way to take customer card payments over the phone and reduce the risk of fraud from criminals or rogue agents. It also means that the contact center payments would comply with PCI DSS and could also contribute to GDPR compliance.
Kathleen Phillips, VP of Business Development and Channel Partnerships at Eckoh said "It’s a great step forward in our partnership program and we’re delighted to be working with NICE inContact to share our effective solution to processing contact center payments for users of NICE inContact CXone cloud customer experience platform."
"Each customer that works with NICE inContact has specific needs and business goals in relation to their contact center operations," said Paul Jarman, CEO of NICE inContact. "Eckoh’s integration with CXone adds a valuable feature to our cloud customer experience platform. Our 2018 CX Transformation Benchmark, which studied over 4600 real-world service interactions, found that 22 percent of customer experiences were regarding a purchase. We welcome Eckoh as part of the DEVone program and on CXexchange."
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Eckoh is a global provider of Secure Payment and Customer Engagement solutions via our Eckoh Experience Portal as well as Third Party Support. We’ve an international client base and offices in the UK and US. We're providers in transforming contact centre operations by delivering customer experiences across every channel, boosting agent productivity, reducing operations costs and maximising payment security. We’ve over 20 years’ experience in contact centre technology solutions. Eckoh has been a PCI DSS Level One Service Provider since 2010.
About NICE inContact:
NICE inContact CXone™ is a unified cloud customer experience platform. CXone combines Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is the industry’s largest partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are designed to integrate with CXone.
Published: Thursday, October 25, 2018
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