#contactcenterworld, @eckoh
Hertfordshire, UK, Jan 25, 2021 -- Eckoh plc (AIM:ECK), a global provider of secure payment products and customer contact solutions, announces it has launched an upgraded version of CallGuard, its patented PCI DSS compliant secure payment solution.
End users will also benefit from the ability to use an enhanced voice-activated payments option, which is available in multiple languages, as an alternative where required, to entering their card data via telephone keypad.
Nik Philpot, Chief Executive Officer at Eckoh said, "The acceleration of digital adoption has meant that the need for stronger data security and tighter controls on fraud prevention has never been higher. This challenge has been exacerbated by the pandemic as consumers have turned increasingly to card-not-present channels such as phone, chat and web to make their purchases.
It remains a key priority for us to continue to innovate our technology, to ensure we are providing the very best, most effective and safest payment services for all our clients around the world. The new CallGuard is testament to this commitment and comes at a time when organisations need absolute confidence that they have chosen a solution that will meet their requirements both now and into the future."
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.eckoh.com
About Eckoh:
Eckoh is a global provider of Secure Payment and Customer Engagement solutions via our Eckoh Experience Portal. We’ve an international client base and offices in the UK and US.
We're providers in transforming contact centre operations by delivering customer experiences across every channel, boosting agent productivity, reducing operations costs and maximising payment security. We’ve over 20 years’ experience in contact centre technology solutions.
Eckoh has been a PCI DSS Level One Service Provider since 2010.
Published: Tuesday, January 26, 2021
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