News : Eckoh Reveals New Business Wins
Hertfordshire, UK, Jan 20, 2016 -- Eckoh (LON:ECK) has revealed new business wins and told investors it remains on track to deliver its full year results, up to March 2016, in line with market expectations.
The secure payments specialist, in a trading update, highlighted it had secured its first contract via its new partnership with West Corporation in the USA, and said it had also won other new customers in the US and UK.
Through the new contract obtained via West it will provide the Eckoh CallGuard solution at the customer’s 200 seat contact centre.
"We are extremely excited about the potential to drive the Group's growth over the forthcoming months," said Nik Philpot, Eckoh chief executive.
Posted by Veronica Silva Cusi, news correspondent
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Eckoh is the UK’s largest provider of hosted speech recognition services, with experience in successfully deploying self-service solutions. These allow our clients to efficiently manage their contact centres by replacing the more repetitive calls with an effective and intuitive automated service. Our carrier-grade platform has the scalability to handle over 650,000 calls an hour and up to 8,000 simultaneously. Our platform has the capacity to manage even the most dramatic and unexpected call peaks.
About West Corporation:
West Corporation is a provider of outsourced communication solutions. The company helps its clients communicate effectively, maximize the value of their customer relationships and drive greater revenue from each transaction. West’’s integrated suite of customized solutions includes customer acquisition, customer care and retention services, interactive voice response services, and conferencing and accounts receivable management services.
Published: Friday, January 22, 2016