News : Eckoh Secures Hillarys Contract to Provide Secure Phone Payment Solutions
London, UK, July 1, 2015 -- Secure payment solutions and multi-channel customer service provider Eckoh, has won a new three year contract to supply additional payment security for Hillarys, a supplier of made-to-measure windows dressings.
Eckoh will provide Hillarys with their CallGuard payment solution which increases security for customers making card payments over the phone. It does this by eliminating card details from the Contact Centre environment. This additional protection meets the requirements of the latest version 3 of the Payment Card Industry Data Security Standards (PCI DSS).
The service has already undergone live trials and will achieve full deployment in July 2015.
"Ensuring that customers' payment card details are completely secure has always been a priority," said David Lewis, ICT Director at Hillarys. "But we are always keen to take advantage of new technology to ensure that we stay at the forefront and allow customers to transact with us in the way that they choose. After evaluating a number of secure payment solutions, we selected Eckoh as a partner because of their clear expertise in implementing payment solutions, their PCI DSS level one status and the flexibility and ease-of-use of their CallGuard solution. It provides our customers who want to make payments over the phone with a convenient and highly secure payment service that delivers an excellent customer experience."
Posted by Veronica Silva Cusi, news correspondent
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Eckoh is the UK’s largest provider of hosted speech recognition services, with experience in successfully deploying self-service solutions. These allow our clients to efficiently manage their contact centres by replacing the more repetitive calls with an effective and intuitive automated service. Our carrier-grade platform has the scalability to handle over 650,000 calls an hour and up to 8,000 simultaneously. Our platform has the capacity to manage even the most dramatic and unexpected call peaks.
About Hillarys Blinds Limited:
Hillarys Blinds is a retailer and manufacturer of made-to-measure blinds, curtains, shutters and awnings. It sells via a network of approximately 850 self-employed advisors throughout the UK. The company’s head office is in Nottingham, while manufacturing facilities are located in Nottingham and Washington, Tyne and Wear. Approximately 1000 people are employed by the company in roles including sales and marketing, ICT, customer services, manufacturing, warehousing and distribution.
Published: Friday, July 3, 2015