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News : Eckoh Secures New Deal with Tenpin
August 11, 2014 -- Eckoh, a provider of secure payment products and customer service solutions, has announced that it has secured a new three year agreement with Tenpin, an operator of bowling and family entertainment centres across the UK.
Tenpin has been a client of Eckoh since 2012 when they signed a contract for EckohLOCATE, Eckoh's hosted, speech-enabled IVR solution to assist Tenpin customers locate their nearest bowling venue.
The new agreement will see Eckoh provide Tenpin with a broad range of services including management of all inbound phone numbers, call routing, IVR and the provision of a live-agent contact centre which is due to begin next month.
Eckoh's contact centre agents will assist Tenpin customers with numerous tasks, from locating their nearest individual bowling centre to dealing with bookings and promoting other services. In addition to this they will also be dealing with general queries and taking secure payments.
Nik Philpot, chief executive officer of Eckoh, commented: "We are delighted that Tenpin is extending its services with us and believe our ability to provide an in-house contact centre which is geared specifically towards providing solutions that work alongside our market leading automation was central to our success.
"We are seeing more clients recognising the benefits of combining their automated and live contact centre solutions with Eckoh to deliver a unified and comprehensive service to their customers. We look forward to working with Tenpin, and exploring further opportunities together."
Posted by Veronica Silva Cusi, news correspondent
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Eckoh is the UK’s largest provider of hosted speech recognition services, with experience in successfully deploying self-service solutions. These allow our clients to efficiently manage their contact centres by replacing the more repetitive calls with an effective and intuitive automated service. Our carrier-grade platform has the scalability to handle over 650,000 calls an hour and up to 8,000 simultaneously. Our platform has the capacity to manage even the most dramatic and unexpected call peaks.
Published: Tuesday, August 12, 2014