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News : Ecobank Assures Customers of Improved Services

#contactcenterworld, @GroupEcobank

Accra, Ghana, Oct 4, 2018 - -Ecobank Ghana as part of plans to offer unparallel services has launched a new service proposition to meet the needs of customers within the shortest possible time through innovative means.

Dubbed the ‘Care and Convenience’, the service commits to four pillars of best friendly and caring staff, great convenient products, digital platforms and a dedicated 24/7 contact centre.

Speaking at the launch of the Bank’s Customer Service Week and Ecobank Brand Service in Accra, Mr Dan Sackey, Chief Executive Officer of Ecobank West Africa, assured customers of the bank’s quest to continue to improve services.

He said the bank would work on the feedback from customers, adding that it was a personal commitment to deal with issues affecting the customers.

"Our willingness to make that commitment is underpinned by the fact that we believe that we have great people who manage our branches; we put out good products that will meet your taste; we have invested in technology that will help respond to your needs in real time and we stand ready to receive any residual complaints from you," Mr Sackey said.

The launch of the programme, he said, " is the commitment that people are ready to serve and respond to needs of customers so that they get what they ask for in a convenient way".

Ecobank assured the clients that it would continually work to upgrade its systems to ensure a hitch-free service to its customers.

The launch of the program on Monday brought together some loyal customers of the bank to share their customer service experience.

Mrs Rita Tsegah, Head of Communications and Marketing at Ecobank, said Ecobank’s Service Brand has taken into consideration the rights of customers to choose between competing brands and has fashioned out nothing but products and services that meet their needs.

"We deliver great and convenient products, incisive and deductive thought processes that are dedicated to creating innovation," she said.

#contactcenterworld, @GroupEcobank

Posted by Veronica Silva Cusi, news correspondent

Today's Tip of the Day - Power Hour

Read today's tip or listen to it on podcast.

Published: Friday, October 5, 2018

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2021 Buyers Guide Business Continuity


CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300

OpsTel Services

The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390


VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
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