Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
Become a Basic Member for free. Click Here

News : Econet Launches International Business Process Outsourcing Centre

#contactcenterworld, @econetzimbabwe

Harare, Zimbabwe, March, 2019 -- The Econet group unveiled the OmniContact - a standalone 'business process outsourcing' (BPO) unit that will offer local and foreign businesses, both private and public enterprises, a wide range of specialized outsourced services, designed to free them to focus on their core activities as well as reduce their capital and operational costs.

The outsourced services include product sales, contact centre support, loyalty and retention programmes, social media analytics, subscription renewals and a host of other services.

Speaking at the launch of the service in Harare, Econet Zimbabwe Group CEO Mr Douglas Mboweni said the OmniContact would leverage digital technology to help organizations deliver enhanced customer experience and manage their costs.

"We are excited to unveil a service that will help big and small companies, private and public enterprises, both local or based outside Zimbabwe, to allow the OmniContact to handle those customer support aspects of their businesses for which they have no expertise," Mr Mboweni said.

"Using its digital platforms and a pool of highly trained personnel, and leveraging best-in-class customer experience management technology and software, the OmniContact will let organizations increase their competitive advantage by focusing on their core activities - whether it's manufacturing, hotel and tourism, retailing, insurance, banking and financial services or whatever sector of the economy they operate in," said Mr Mboweni.

OmniContact head and Chief Customer Experience Officer Mr Otis Makahamadze said the centre, which already had a number of local and international clients, was built on scalable technology and would offer outsourced services tailored to suit client needs.

"Our platform is scalable and designed to meet the growing need for customers with increasingly sophisticated personal preferences, to be heard as unique individuals - not as mere numbers - and the need for organizations to manage costs while improving the customer experience," said Mr Makahamadze.

He said the OmniContact would offer a wide range of services to both local and foreign-based clients across multiple sectors.

"We are bringing to the market a wide variety of services that include local and international product sales, contact centre support (both inbound and outbound service), loyalty and retention programmes, social media analytics, as well as subscription renewals and collections, among others," said Makahamadze, vowing that the OmniContact would use its advanced technology infrastructure and highly skilled and talented human resources to offer unparalleled outsourcing solutions.

#contactcenterworld, @econetzimbabwe

Posted by Veronica Silva Cusi, news correspondent
Source: https://allafrica.com


About Econet Wireless:
Company LogoMobile Telecommunication Operator
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Complaints

Read today's tip or listen to it on podcast.

Published: Monday, March 18, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

2.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)
PH: (+61) 406 501 368

3.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390
 

ABOUT US IN 60 seconds!

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =