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News : Econet Upgrades Contact Centre
Oct 23, 2014 -- Econet Wireless Zimbabwe has upgraded it's new contact centre which has increased capacity to over 400%.
The new platform will enable Econet contact centre operators to respond to social media, voice telephony, fax and instant messaging service queries and complaints. The project was implemented in partnership with Jasco, an international telecommunications support company.
Speaking on the sidelines of the public unveiling of Services Charter and Contact Centre in Harare yesterday, Econet general manager customer service Otis Makahamadze said the group upgraded its contact centre in phases.
"We have upgraded and the new contact centre now has build-up capacity of 400% from what it was before. In the first phase was a combination of 52 seats and the second phase now has 220 seats and with the available equipment have three times available capacity to expand to other sites," Makahamadze said.
He said the new call centre operated using Avaya technology that enabled the Econet to be more efficient and fast to give feedback to their customers.
Posted by Veronica Silva Cusi, news correspondent
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Published: Friday, October 24, 2014