Arlington, TX, USA, June, 2018 -- Ecosmob, a global provider in VoIP development, announced availability of asterisk based call center solution development for existing call centers worldwide as well as for startups. Speaking on the occasion, a senior official of the company said that it specializes in leveraging the features of open source Asterisk platform for call center solutions as well as blending in a measure of artificial intelligence, WebRTC and Kamailio to offer a superior product. "The days of traditional hardware intensive call center solutions are over but, at the same time, we also recognize the need of such users to make use of existing equipments along with updated modern software while also addressing needs of startups."
"Today’s call centers do not entirely rely on in-house employees. They may have employees who work in remote locations and our call center software can make provisions for easy mobile or remote integration in the development process," he elaborated further. Customers, he said, do not just use one channel for communication. They may use social media, chat, email or SMS and today’s call centers must be fully equipped with omnichannel solutions that help them address customer issues that arrive by any channel.
Posted by Veronica Silva Cusi, news correspondent
About Ecosmob Technologies Pvt. Ltd.:
As a Business VoIP solutions provider Ecosmob Technologies Pvt. Ltd started in 2007 with a focused approach to serve best-in-class IT solutions and services. With profound expertise in different technologies, Ecosmob renders huge assortment of solutions, services and products. You can be assured of a quality since our hard-core professionals have an experience of working on various large projects. Located in the heart of Ahmedabad, Ecosmob, an outsourcing company in India caters IT services and solutions worldwide. Ecosmob is renowned for delivering cost-effective and best solutions that make your businesses successful. As a Business VoIP solutions provider, we offer VoIP solution development services that provide our clients with communications solutions which are flexible, simple and affordable. We always thrive to create unique yet functional IT solutions for our esteemed clients. We ensure the best returns on technology investments and enhance the service providers’ market presence by catering robust open source solutions.
Published: Monday, June 25, 2018
Improves customer experience by helping find the agent the right information within a click.
|2.)||Abacus Cambridge Partners|
Combining unmatched experience and specialised skills across more than 40 industries and business functions, Abacus works at the intersection of business and technology to help organisations meet their key priorities and create sustainable value for their stakeholders. Headquartered in the United Kingdom and offices in the United Arab Emirates, the Kingdom of Saudi Arabia, Pakistan and Egypt, Abacus has more than 800 global customers and over 2800 customer-focused employees working in 30+ countries.
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AmplifAI Performance Acceleration for Sales & Service
AmplifAI integrates all contact center data sources, and uses AI to drive personas which capture the metrics and behaviors of high performing agents, and then delivers actions to the organization to replicate the high performers. This process drives a sustainable and consistent agent improvement model that allows for faster speed to proficiency and improved performance across the call center resulting in improved productivity, sales and customer experience.
Aspect CXP Pro
Aspect CXP Pro is a feature-rich, cost-efficient software suite that pairs Aspect's powerful application lifecycle management platform, Aspect CXP, with its enterprise-class IVR platform, Aspect Prophecy—for a complete toolset that empowers enterprises to easily design, implement, deploy and manage IVR and digital self-service applications across multiple customer channels. With its easy-to-use web-based Business User Interface, even non-technical staff can quickly implement changes, roll out updates, monitor usage and maintain the entire array of self-service applications for voice/IVR, mobile web, messenger apps and SMS.
|5.)||At Random Communications|
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INBOX: A place for every digital interaction!
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Outsourced Contact Center Services, Contact Center Consultancy Services
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CFront for Digital Communication Channels
CFront by Comsys is a state-of-the-art application that enriches contact centers with digital communication and collaboration capabilities. CFront is natively compatible with Aspect Unified IP and Cisco Unified Contact Center (UCCE/UCCX) platforms and connects them with all the major communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspe...
Conectys delivers a wide range of customer experience solutions including customer service, technical support and virtual assistant solutions.
We provide omnichannel customer support services through phone, email, web tickets, live chat, social media, good old fax, and the latest mobile apps. From switchboard solutions, to customer and technical support, we have the outsourced call center service package to fit your requirements.
Many contact centers are providing critical services in these challenging times, with agents not only having to handle new customer situations, but also with agents often working alone from home without the face-to-face support of their supervisors and managers, who may also be working remotely. Trained and proficient agents translate into happy customers, with monitoring and coaching playing an important role in developing agents’ abilities. Consilium UniRSM™ is a perfect solution for this, where supervisors can perform real-time quality monitoring and coaching by dialing in from any phone with secure, role-based access.
Has your contact center moved to Cisco Jabber softphones for agents,...
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Creative Virtual's V-Person virtual agent/chatbot technology and V-Person Live Chat™ bring together humans and AI to create conversations with customers and employees across touchpoints in a seamless, personalised way and at large scale. V-Person conversational AI solutions can be deployed across any channel (web, mobile, social media, messaging apps, voice, IVR, smart speakers, kiosks, contact centre, HR, service desk) in over 35 languages.
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Cross CRM is powered by Customer-Square,french firm specializing in customer-relationship and contact centers, since 2008 we help companies with a large customer capital to maintain, and develop.
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We ended this features list in 2008 by add...
|15.)||Customer Touch Point|
Engage To Influence
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Eckoh Experience Portal
Cloud-based portal that delivers Eckoh's complete Secure Payment and Customer Engagement solutions. Simply take the solutions you need today and add additional ones as you need them. All from one supplier.
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eGain Virtual Assistant™
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|18.)||Frontline Call Center|
Contact Center Outsourcing
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