News : ECS Telecom Named Aspect Software’s 2017 Global Channel Partner of the Year
Phoenix, AZ, USA, June, 2017 -- Aspect Software, a provider of fully-integrated customer interaction management, workforce optimization, back-office and cloud solutions, announced ECS Telecom Co. Ltd (ECS) as the recipient of the 2017 Global Channel Partner of the Year Award. ECS was chosen based on their commitment to customer satisfaction, sales growth, service excellence and new product adoption.
"Our channel community plays an essential role in bringing Aspect solutions to customers around the world and ECS has gone above and beyond what is expected of our partners," said Chris Koziol, Aspect President. "They have not only excelled at delivering exceptional customer experiences but also at growing share within existing customer organizations and winning new customer logos. We are thrilled to recognize them as Aspect’s Global Partner of the Year and express our appreciation for their achievements and accomplishments."
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"It is an honor to be named the 2017 Global Channel Partner of the Year from Aspect. The ECS team is extremely happy and proud to have been recognized as such. This type of recognition, a global one at that, really means a lot to ECS." said Mr. H.N. Hyon, CEO of ECS.
"For over a decade, ECS has been instrumental in extending our reach and presence in APAC and enabling Aspect to do more for our end customers," says Jagannath Narendran, SVP APAC & ME, Aspect. "I’m very proud to have ECS as an Aspect partner and congratulate them on a well-deserved Global Channel Partner of the Year award."
Posted by Veronica Silva Cusi, news correspondent
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About Aspect Software:
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud and on-premises products are used by millions of agents every year – supporting billions of consumer interactions. Aspect provides flexible, reliable,comprehensive solutions for all areas of customer interaction and workforce management including inbound (automatic call distribution/ACD), outbound (auto dialing, predictive dialing and more options), interactive voice response/IVR, self-service through chatbots, workforce optimization (workforce management, quality management, performance management) and speech analytics. Leveraging a worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
Published: Friday, June 9, 2017
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