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News : Eddie Bauer to Shut Down its Midwest Call Center, Send Jobs Overseas

#contactcenterworld

Columbus, OH, USA, Aug, 2019 -- In yet another example of a beloved Northwest retailer trying to turn itself around, Eddie Bauer will shutter a call center near Columbus, Ohio, and eliminate 111 jobs there in October.

The closure, disclosed last week by the Ohio Department of Jobs and Family Services, comes a little over a year after the Bellevue-based outdoor retailer was merged with a California surf-wear company, Pacific Sunwear, as part of a cost-saving move by the companies’ corporate parent.

But according to workers at the call center, the way those savings are being achieved — by not only cutting jobs, but outsourcing them to The Philippines — isn’t something the original Eddie Bauer would have supported when he founded the retailer in Seattle nearly a century ago.

"We don’t think Eddie Bauer would let such a thing happen to his loyal American work force were he here today," one call-center employee who is involved with an effort to stop the closure said in an email to The Seattle Times. "He would not want his legacy to be one of sending American jobs overseas as the company nears its 100th anniversary."

The Times is withholding the employee’s name to avoid work-related repercussions. Neither Eddie Bauer nor its corporate parent, Golden Gate Capital, would comment on the closure.

The closure of the Groveport, Ohio, call center is the latest twist in a decades-long struggle by Eddie Bauer.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.seattletimes.com


About Eddie Bauer:
Company LogoRetail mainstay for house-brand outerwear, clothing, footwear & accessories for outdoor recreation.
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Today's Tip of the Day - Personalization

Read today's tip or listen to it on podcast.

Published: Thursday, August 22, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere
PH: 216.662.5870

3.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511

4.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system
PH: +1 (888) 256-8312

5.) 
Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

6.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390

7.) 
Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
 

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