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News : Edgewater Networks and netsapiens Partner

#contactcenterworld, @netsapiens

La Jolla, CA, & San Jose, CA, USA, April, 2018 -- Edgewater Networks, Inc., a provider in Network Edge Orchestration, and netsapiens, Inc., a Unified Communications solutions provider, announced a partnership to offer Network Edge Orchestration to their customers as a Cloud2Edge Universal Partner. With this partnership, Edgewater Networks and netsapiens offer customers a complete Unified Communications and site orchestration solution. The companies also certified netsapien’s SNAPsolution in Edgewater Networks’s QuickConnect Interoperability Lab with the full suite of EdgeMarc Intelligent Edges.

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"We are excited to welcome netsapiens as a Cloud2Edge Complete Universal Partner," said Russ Johnson, Senior Vice President, Worldwide Sales for Edgewater Networks. "netsapiens customers can now offer the power of Network Edge Orchestration to the SMB and Enterprise market as a cloud-based solution. Customers will be able to rapidly scale UC deployments and use real-time service quality management to reduce operating expenses and increase customer satisfaction."

"Our partnership with Edgewater Networks will enable netsapiens service providers to have the best service assurance and security capabilities that will differentiate and enhance their Unified Communications offerings," said Dave George, Sr. VP and General Manager of netsapiens. "Our service providers will be empowered to more rapidly deploy services off the netsapians platform, further reduce operating expenses and enhance the support of their customers."

#contactcenterworld, @netsapiens

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Edgewater Networks:
Company LogoFounded in October 2002, Edgewater Networks is an IP-based voice, video and data services. Service providers and enterprises of all sizes use Edgewater Networks solutions to simplify customer premise configurations for quick and smooth installations, reduce time to market and deliver rapid return on invested capital. The company helps customers deliver intelligence at the network edge with its Network Edge Orchestration platform that includes the EdgeView Service Control Center, EdgeMarc Intelligent Edges, and the QuickConnect Interoperability Lab.
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About NetSapiens:
Company Logonetsapiens, a member of WISPA, provides advanced Unified Communications software to the industry's leading service providers, allowing them to grow their business and become more profitable with next-generation technologies. The NetSapiens SNAPsolution platform is a reliable solution for service providers looking to deliver a wide range of carrier grade VoIP features and functionality to their end-users. This includes Hosted PBX, SIP trunking, contact centers, device provisioning, multi-tenant user portals and more.
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Today's Tip of the Day - Pound-Hash-Number!

Read today's tip or listen to it on podcast.

Published: Monday, April 16, 2018

Printer Friendly Version Printer friendly version

2020 Buyers Guide Remote Agent Solutions

 
1.) 
3Fiftynine

Branches
Making sure agents can work remotely isn’t a problem with Branches. The system shows accurate information, real-time. No fear of missing out on important updates anymore.

2.) 
Centrical

Centrical Business Continuity & Remote Work Solutions
Centrical Solutions Help Sustain Business Continuity,
Keep Employees Engaged and Connected During COVID-19
In response to the COVID-19 pandemic, Centrical, provider of the holistic, real-time employee engagement and performance management platform, offers contact centers ways to

Keep calm and keep working remotely.

We offer solutions for business continuity in a crisis that provide effective engagement, communications, and reskilling of employees working from home, among other things. They will let you:

Reduce anxiety and isolation
The times we’re in require an extra effort to communicate and keep everyone connected. With Centrical, you can create an ongoing stream of communica...
(read more)
PH: +1 800 538 4263 (US) or +44 20 3318 6424 (UK)

3.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

4.) 
Orion Learning Services Inc.

Learning & Development
Learning & Development - For Remote Workers
Learning & Development for Remote Agents, Supervisors, Managers and Administration/Support Staff

Orion Learning is a global leader in providing accredited learning and development solutions for organizations globally. We offer call/contact center certification programs for Agents, Supervisors and Managers, business certifications and examinations for wide range of topics including project management, change management and service management, leadership soft skills and a full suite of assessment tools which can be used for recruitment, talent management, succession planning and coaching/mentoring. We deliver our solutions to global community and all of our solutions are delivered digitally.
PH: 1-416-992-5158
 

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