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News : Edgewater Networks and Yealink Announce Mid-Market Unified Communications Solution

#contactcenterworld, @yealinknews

San Jose, CA, USA, and Xiamen, China, Jan 4, 2017 -- Edgewater Networks, a provider in Network Edge Orchestration, and Yealink, a global unified communications (UC) terminal solution provider, have expanded their partnership with the introduction of a complete solution specifically designed to deliver enterprise-level communication functionality with an economic model suited for small-to-medium sized businesses.

The mid-market solution will leverage Edgewater Networks’ cloud-based EdgeView Service Control Center as the central point of management and analytics for all customer premises-based solutions, including Edgewater Networks’ EdgeMarc Intelligent Edges and Yealink’s T4 series IP phones. 

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"With less than 20% of SMBs in the US* deploying an IP-based communications platform, there is an immediate need for a solution that delivers the advanced features and reliability of our T4 voice products and Edgewater Networks’ proactive monitoring and management capabilities," said Stone Lu, Vice President at Yealink. "Following the certification of our SIP enabled phones in Edgewater Networks QuickConnect Interoperability Lab, a quick and seamless on-site deployment with optimized voice quality is now a reality for smaller companies."

"Yealink’s forward thinking approach to delivering a quality voice experience to an underserved market with a strong function-to-value proposition is in lock-step with our own strategy," said Steve Pattison, Chief Operating Officer at Edgewater Networks. "With this high-value offering in place, Network Edge Orchestration is no longer a platform reserved for large organizations, but one that allows service providers to take advantage of rapidly growing demand quicker, faster, and with more visibility than ever."

#contactcenterworld, @yealinknews

Posted by Veronica Silva Cusi, news correspondent
Source: Yealink


About Yealink:
Company LogoYealink, the global leading unified communication (UC) terminal solution provider, helps businesses of all sizes make the most of their UC experience and embrace the power of
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About Edgewater Networks:
Company LogoFounded in October 2002, Edgewater Networks is an IP-based voice, video and data services. Service providers and enterprises of all sizes use Edgewater Networks solutions to simplify customer premise configurations for quick and smooth installations, reduce time to market and deliver rapid return on invested capital. The company helps customers deliver intelligence at the network edge with its Network Edge Orchestration platform that includes the EdgeView Service Control Center, EdgeMarc Intelligent Edges, and the QuickConnect Interoperability Lab.
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Today's Tip of the Day - 5 Ways To Demotivate Staff

Read today's tip or listen to it on podcast.

Published: Thursday, January 5, 2017

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2020 Buyers Guide Inbound Call Handling Services

 
1.) 
3Fiftynine

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Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.

2.) 
Call Center Studio

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Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
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3.) 
Connect Assist

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We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.

Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.

Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
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4.) 
Jointly International Inc.

Front Office Solutions
Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:

* Customer Service via chat, email or phone
* Technical Support via chat, email or phone
* Helpdesk
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