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News : Edify Labs Announces General Availability of Edify Huddle

#contactcenterworld

Edify Labs (edify.cx), announced the general availability of Edify Huddle, a cloud-native Business Communications as a Service (BCaaS) platform that combines unified communications, contact center software, and real-time communications API capabilities in a single solution. 

"In a world where customer service is critical to business success, organizations of all sizes need to make CX a top priority. Companies that make it easy for their customers and prospects to conduct business and truly delight them are more likely to retain customers and enhance their brand image. Delivering an outstanding customer experience requires the right combination of technology, people, and processes, all of which must be flexible, agile, and responsive to customer needs. The new generation of platform-based contact center infrastructure solutions—automatic call distributors (ACDs) and dialers that come with an open integration layer—position organizations to rapidly respond to changing market dynamics so that they can deliver a consistently outstanding CX."

- Donna Fluss, president of DMG Consulting LLC

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"For more than two decades, vendors have sold the idea of unified solutions. In all this time, some have inched along the path but no one has ever gone the distance to deliver on the promise of real, wholly unified, cloud-native contact center + UC + API. That’s why we’re launching a brand new platform into a mature market. Finally, on this 20th anniversary of CCW, we are giving companies what they’ve always needed and asked for: the tools to bring their people together as if they’re under one roof, and to engage customers via any and every channel inside of a single interaction. Companies are beyond ready to do things differently, to work smarter, to make jobs better for their employees, and life better for their customers—which ultimately makes the bottom line stronger. We’ve removed all of the risk, the barriers, the fear, the messy integrations, confusing pricing, clunky servers, and disparate views into what agents, employees, and customers need, want, and do. Now, there’s Edify Huddle."

- Cameron Weeks, co-founder and CEO, Edify Labs

"Edify Huddle holistically addresses the full scope of the modern customer journey. This platform ensures front-line contact center agents have the support, knowledge, and expert back-up they need in a single-view ecosystem to deliver a stellar customer experience every time. The simple breakthrough of allowing a customer to send a picture of their issue to a voice-based conversation has the ability to dramatically decrease handle time and increase first ‘call’ resolution, which is ultimately why we are all here."

- Bracken Fields, co-founder and CTO, Edify Labs

#contactcenterworld


About Edify Labs, Inc.:
Company LogoA global communication platform with the goal of making communication easier with customers and across teams.
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Today's Tip of the Day - Pound-Hash-Number!

Read today's tip or listen to it on podcast.

Published: Saturday, June 29, 2019

Printer Friendly Version Printer friendly version

2020 Buyers Guide Computer Telephony Integration

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
PH: +302109241486

3.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
PH: 888.638.6398

4.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511

5.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672
 

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