Carmel, ID, and Santa Monica, CA, USA, Oct, 2019 -- Edify Labs, the customer experience company that manages customer interactions and cross-team collaboration, announced a new partnership with SolutionPop.
SolutionPop helps organizations improve the customer experience they deliver. As an Edify partner, SolutionPop will introduce its clientele to the Edify Huddle platform and collaborate to service and support companies wanting to leverage this new technology to deliver better customer experiences.
"We’re looking to partner with like-minded companies who agree this industry has stood still for far too long," said Cameron Weeks, Edify CEO and co-founder. "Whether we reach a brand directly or via one of our partners, we want to give the industry the tools it needs to redefine internal and external business communications in the name of better customer experiences. Edify and SolutionPop are poised to do great work together."
Edify Huddle unites unified communications (UC), contact center (CC) and communications platform (CPaaS/API) functionality in a single, cloud-native software solution that lets users move among channels within one conversation.
"When I am looking at solutions for my clients, I'm looking for differentiation and disruption that can help them grow and scale," said Jeff DeVries, Strategic Advisor for CX and Cloud Migration at SolutionPop. "We chose to partner with Edify Labs because we see a smart solution from a company that’s taking a fresh approach to the market, to pricing, and to the tools they’re delivering to help companies with their customer experience management. There are a lot of solutions and noise out there; we see real potential to disrupt this industry working with Edify."
Posted by Veronica Silva Cusi, news correspondent
Edify connects businesses with customers and employees with each other. The company’s Business Communications as a Service (BCaaS) platform, Huddle, is the only one uniting unified communications (UC), contact center (CC) and communications platform (API) functionality in a single, cloud-native software solution that lets users move seamlessly among channels within one conversation. Edify removes all the risk of using its cloud-based platform with five free users forever, global availability, real-time redundancy, usage-based pricing, and a 100% SLA uptime guarantee.
Published: Tuesday, October 15, 2019
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.
CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.
This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300
SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
|4.)||Teckinfo Solutions Pvt. Ltd.|
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.
InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.