#contactcenterworld, @edifycx
Orlando, FL, USA, Mar 21, 2022 -- Edify Labs, a customer experience software company that makes business communications feel more like personal ones, released Sync for one-click video collaboration inside its cloud-native business communications solution. This development expands Edify’s one-window power and removes the need for third-party video applications to connect internally with teammates whether together in a conference room or remotely across the world, as well as externally with customers, partners, and others. Sync does not require additional steps, set-up, or downloads.
"Video is the expectation now, at home and in the office, having become a pervasive part of staying connected," said Cameron Weeks, co-founder and CEO of Edify. "Companies should not have to be stuck using antiquated technology or add yet another point solution to a tangled web just to gain video. Video is simply one more way to have a conversation now. It should be as accessible for the contact center as it is everywhere else so it becomes a natural part of the brand-customer workflow."
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The right software has to be part of a larger strategy in today’s work-from-anywhere reality. As 72% of US executives plan new investments in tools to support hybrid work, Edify is committed to innovating around its foundational premise that the contact center needs better technology than what has historically been available.
"Companies need excellent endpoints to optimize audio and video quality for everyone involved in a conversation," said Vern Fernandez, Senior Manager of Contact Center Excellence at Jabra. "Jabra fits in the contact center, in the office, and in hybrid work-from-anywhere situations. Together, Edify’s new Sync capabilities and Jabra’s award-winning devices create outstanding employee and customer experiences."
#contactcenterworld, @edifycx
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com
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