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News : Edify Releases Edify Workflows for AI-Powered, Fully-Automated Customer Experiences

#contactcenterworld, @edifycx

Orlando, FL, USA, Mar 21, 2022 -- Edify Labs, a customer experience software company that makes business communications feel more like personal ones, released Edify Workflows – the standalone version of the no-code, drag-and-drop design tool at the heart of the company’s flagship contact center software, Edify CX. Now, any contact center, regardless of existing technology, can deploy Edify Workflows for self-service customer experiences and simply pay for usage. No Edify license is required.

"Customer service automation has become less expensive and more accessible over the years, but this announcement from Edify makes it viable for every contact center," said Dave Michels, principal analyst, TalkingPointz. "So much more than a chatbot, Edify Workflows is an intuitive way for contact centers to explore multichannel automation – and Edify – with no significant cost or training."

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INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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Jamaica Public Service (JPS), the utility provider for the island of Jamaica, replaced its legacy contact center systems with Edify. The company now handles 80% of its inbound customer conversations using Edify Workflows rather than a human agent. 

"We built a ridiculously simple no-code workflow tool for everyone – except IT – because designing and executing powerful processes and campaigns should not take 30 days and an advanced engineering degree," said Cameron Weeks, co-founder and CEO of Edify. "We live in an era of instant gratification and companies need the tools to deliver on that for their customers. With Edify Workflows, it’s never been easier or more accessible; now anyone with a laptop and Wi-Fi can develop and modify business processes and campaigns as their needs adjust in real time."

#contactcenterworld, @edifycx

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com


About Edify:
Company LogoEdify connects businesses with customers and employees with each other. The company’s Business Communications as a Service (BCaaS) platform, Huddle, is the only one uniting unified communications (UC), contact center (CC) and communications platform (API) functionality in a single, cloud-native software solution that lets users move seamlessly among channels within one conversation. Edify removes all the risk of using its cloud-based platform with five free users forever, global availability, real-time redundancy, usage-based pricing, and a 100% SLA uptime guarantee.
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Today's Tip of the Day - Suggestion Box

Read today's tip or listen to it on podcast.

Published: Tuesday, March 22, 2022

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2022 Buyers Guide Visual Communications

 
1.) 
Premium Listing
SJS Solutions

Optymyse
Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people. Using a scientifically supported formula, Optymyse delivers stunning visuals which unlock the full potential of your contact centre whilst protecting the mental wellbeing of all of your employees.


2.) 
TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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