Orlando, FL, USA, Mar 21, 2022 -- Edify Labs, a customer experience software company that makes business communications feel more like personal ones, released Edify Workflows – the standalone version of the no-code, drag-and-drop design tool at the heart of the company’s flagship contact center software, Edify CX. Now, any contact center, regardless of existing technology, can deploy Edify Workflows for self-service customer experiences and simply pay for usage. No Edify license is required.
"Customer service automation has become less expensive and more accessible over the years, but this announcement from Edify makes it viable for every contact center," said Dave Michels, principal analyst, TalkingPointz. "So much more than a chatbot, Edify Workflows is an intuitive way for contact centers to explore multichannel automation – and Edify – with no significant cost or training."
Jamaica Public Service (JPS), the utility provider for the island of Jamaica, replaced its legacy contact center systems with Edify. The company now handles 80% of its inbound customer conversations using Edify Workflows rather than a human agent.
"We built a ridiculously simple no-code workflow tool for everyone – except IT – because designing and executing powerful processes and campaigns should not take 30 days and an advanced engineering degree," said Cameron Weeks, co-founder and CEO of Edify. "We live in an era of instant gratification and companies need the tools to deliver on that for their customers. With Edify Workflows, it’s never been easier or more accessible; now anyone with a laptop and Wi-Fi can develop and modify business processes and campaigns as their needs adjust in real time."
Posted by Veronica Silva Cusi, news correspondent
Edify connects businesses with customers and employees with each other. The company’s Business Communications as a Service (BCaaS) platform, Huddle, is the only one uniting unified communications (UC), contact center (CC) and communications platform (API) functionality in a single, cloud-native software solution that lets users move seamlessly among channels within one conversation. Edify removes all the risk of using its cloud-based platform with five free users forever, global availability, real-time redundancy, usage-based pricing, and a 100% SLA uptime guarantee.
Published: Tuesday, March 22, 2022
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.
CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.
This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
|4.)||Teckinfo Solutions Pvt. Ltd.|
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.
InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.