News : Uptivity Acquired by inContact
Lawrenceville, NJ, May 29, 2014 -- Edison Ventures announces that inContact, a provider of cloud contact center software and optimization tools, acquired Uptivity (formerly CallCopy), based in Columbus, OH.
"Uptivity has consistently outpaced its competitors through product innovation and exceptional customer support," said Michael Kopelman, Edison general partner and Uptivity board member. "We are grateful to chief executive officer Jeff Canter and the Uptivity management team for their entrepreneurial dedication, deep domain expertise and superb execution."
Kopelman served on the board, along with Edison Director Network members Pritam Advani and Jim Kanir. Advani is former chief operating officer of e-Transport (17x Edison return) and former chairman of TrueCommerce (4x return). Kanir currently serves as chief revenue officer of VoxMobile, another Edison portfolio company.
"Edison Ventures contributed both capital and strategic guidance," said Jeff Canter. "Edison’s strong network, coupled with the operational support from Pritam and Jim, made Edison an ideal equity partner."
Posted by Veronica Silva Cusi, news correspondent
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inContact, Inc. provides on-demand customer contact center platforms to approximately 650 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class software platform. The inContact platform includes: a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), Interactive Voice Response (IVR) with speech recognition, an innovative online hiring solution, an eLearning application, workforce management functionality, and a customer feedback and survey solution.
Published: Friday, May 30, 2014